08/06/2026
Due to a recent negative review, we just wanted to make a brief statement as a business.
Unfortunately, we were unable to provide any further public response regarding the matter as commenting was later disabled on the review.
We encourage both positive and negative feedback as it helps us improve our services and maintain high standards for all clients. However, on this occasion the matter appeared to develop more into a public debate rather than constructive feedback regarding the service provided.
In this situation, a 41% reduction in the overall cost was offered alongside multiple opportunities to rectify the concerns raised. The rectification appointment was ultimately declined by the client, which is understandable given the concerns that had been raised. However, it was also explained throughout that due to staffing wages, products, travel and labour costs already incurred, we would not have been able to provide the service completely free of charge where a substantial amount of the clean had still been conducted.
We will not go into full detail regarding the matter, particularly as the final balance has now been paid. However, as a business we are also entitled to share our side where we feel a review does not fully reflect all aspects of the situation or the extensive efforts made to resolve matters fairly and professionally.
At Squeaky McQueen we pride ourselves on being a hardworking small business and always aim to provide the highest standards possible for every client.
Deep cleans are intensive services, often carried out in demanding conditions and involving heavily built-up areas that are not always fully visible through photos or videos beforehand. Whilst we always strive for perfection, we are human and occasionally areas may require further attention. This is why our policy has always been to offer rectification appointments where concerns are raised.
We understand that not every experience will be perfect, however we believe professionalism is shown through how concerns are handled. We will always attempt to resolve issues fairly through communication, rectification appointments and reasonable goodwill gestures where appropriate.
We are incredibly grateful to the many clients who continue to support and recommend our business, and we remain committed to improving and providing the best service possible moving forward 💛💛💛
