05/06/2026
IMPORTANT UPDATE FOR NEFF SLIDE & HIDE OVEN OWNERS
We take great pride in returning your oven looking its very best after a professional deep clean.
In recent months, we’ve experienced increasing difficulties when removing the doors from Neff Slide & Hide ovens in order to clean between the glass panels. While some doors can be removed without issue, others can be extremely challenging due to the complexity of their design.
As a business, we will never force components that could result in costly damage to your appliance. To protect our customers’ ovens and avoid unnecessary risk, we have made the decision that we will no longer attempt to remove Neff Slide & Hide oven doors during our cleaning service.
Going forward, there are two options available:
1. We clean the oven thoroughly inside and out as normal, leaving the door in place.
2. If you are confident removing and refitting the door yourself, we will happily dismantle the door, clean between the glass panels, and reassemble it for you.
This decision has not been taken lightly, but we believe it is the safest approach for both our customers and their appliances.
Thank you for your understanding and continued support.
