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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm Saturday 9am - 12pm

Vivus Group

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Vivus is your trusted partner for commercial & industrial conformance cleaning & facility support services throughout Staffordshire & the West Midlands.

Renowned for our commitment to quality, professionalism & meticulous standards since 2013.

01/11/2026

Something we believe strongly at Vivus Group is that we shouldn't wait until a client has a complaint before asking how things are going.

Because we've all experienced situations where something doesn't feel quite right, but we don't necessarily mention it straight away.

Perhaps it's only a small thing.

Then it happens again.

And eventually, those little frustrations build up.

The person providing the service might genuinely believe everything is going well because nobody has said otherwise.

That's why we make a point of checking in with our clients.

We ask how they're finding the cleaning, whether they're happy with our operatives and if there's anything we could be doing better.

Sometimes we receive lovely feedback that we can pass on to our team.

Other times, we learn something that needs our attention.

Both are valuable, because we can't improve something we're not aware of.

For us, maintaining good standards isn't just about checking the cleaning. It's also about listening to the people receiving the service.

📞 Looking for a cleaning provider that genuinely wants to hear what you think? Contact Vivus Group on 0800 002 5504.

31/10/2026

We've had a busy few weeks welcoming and onboarding new commercial clients at Vivus Group.

And with several new contracts starting around the same time, it's given us a great opportunity to reflect on our entire onboarding process.

Along the way, we've encountered a few small roadblocks. Nothing major, but little things that can slow everything down when tasks aren't completed in the right order.

So we've been taking the time to identify those challenges, review the sequence of each step and make sure we have a clearer process moving forward.

From signed agreements and purchase orders to financial setup, staff allocation, cleaning schedules and site instructions, every stage has its place.

Because sometimes it's not about what needs doing, but the order in which it gets done.

These experiences have helped us strengthen our procedures, reduce unnecessary delays and make future onboardings more straightforward for everyone involved.

It's all part of growing, learning and continuously improving the way we work.

💬 When working with a new service provider, how important is a smooth and organised onboarding experience to you?

30/10/2026

With new commercial contracts starting, we've also been busy preparing our operatives for their new sites.

And something we always remind ourselves is that even an experienced cleaner needs to understand the building they're walking into.

One client may have very specific access arrangements.

Another may have particular products or equipment that must be used.

Some sites require DBS checks, while others have their own security procedures or cleaning priorities.

So before our operatives begin working independently, we need to make sure they're properly prepared.

That means site-specific instructions, relevant COSHH information, supervised training where needed and access to their digital task lists.

We don't want anyone arriving at a new site having to guess what needs doing.

Good preparation gives our teams confidence and helps us deliver the standards our clients expect.

📞 Looking for a cleaning company that takes staff preparation seriously? Contact us on 0800 002 5504.

29/10/2026

👥 Before Our New Cleaners Work Independently, There's a Process We Follow

With several new commercial clients joining us recently, we've also been busy welcoming and preparing new members of our cleaning team.

But before anyone is sent out to work independently, we make sure they're properly prepared.

Our new operatives are required to read and understand the relevant site risk assessments, along with the COSHH assessments and safety information for the cleaning products they'll be using.

We don't want our staff simply ticking a box to say they've read something. We want them to understand it and know how to apply that knowledge safely.

New starters also spend approximately two to three weeks shadowing our experienced operatives, learning our cleaning standards, procedures and the specific requirements of each site.

During this period, their DBS checks are also being processed.

At Vivus Group, our policy is that all cleaning operatives must have a completed DBS check before working independently.

Only once their training and shadowing are complete, their understanding has been assessed and their DBS clearance has been received can they begin working on their own.

Because good cleaning standards don't start with the first clean. They start with how we prepare our people.

📞 Looking for a commercial cleaning company that takes staff training, safety and preparation seriously? Contact Vivus Group on 0800 002 5504.

28/10/2026

During a recent site visit, we learned that one of the businesses would soon be welcoming another five employees.

They currently have around ten people working across the building, so that's quite a noticeable increase.

Naturally, it got us thinking about the cleaning arrangements.

More people means more use of the washrooms, kitchens and shared spaces.

And potentially more cleaning to keep everything at the expected standard.

The existing cleaning schedule was already something we were reviewing, so this gave us another important factor to consider.

It doesn't automatically mean the cleaning hours need to increase by the same percentage as the workforce.

But it does mean we need to look at whether the allocated time is still realistic.

Sometimes a cleaning schedule doesn't become inadequate because the cleaning has changed. It's because the business has.

📞 If your workplace has grown but your cleaning hours haven't changed, give us a call on 0800 002 5504.

27/10/2026

We recently visited a commercial premises to review its cleaning requirements.

As we walked around the building, there were several areas that immediately caught our attention.

The pipework, the woodwork and even the spaces beneath the hand dryers.

They're not necessarily the first things people think about when discussing commercial cleaning, but they all contribute to how well a building is maintained.

It also gave us the opportunity to look at the existing cleaning equipment, products and arrangements.

And that's exactly why we value site visits.

Sometimes what a building needs becomes much clearer when you're standing inside it rather than looking at a cleaning specification.

These observations help us recommend what needs an initial deep clean and what should become part of the ongoing routine.

💬 When was the last time someone really looked at the areas your cleaning schedule might be missing?

26/10/2026

Onboarding five new commercial clients has certainly kept us busy recently!

And while it's always exciting to welcome new businesses, managing several onboardings at once has also highlighted a few things we could do better.

We noticed some tasks were being duplicated, while others weren't always being completed in the most logical order.

Nothing that couldn't be resolved, but enough to make us stop and review how we were working.

So we've been refining our checklists and standard operating procedures to make the whole process more straightforward.

It's a reminder that as a business grows, the systems behind it need to grow too.

We don't believe every process will be perfect from day one, but we do believe in learning and improving as we go.

And ultimately, that means a smoother experience for our clients and our team.

📞 Looking for a commercial cleaning company that takes its processes and service seriously? Give us a call on 0800 002 5504.

25/10/2026

Technology has made it easier than ever to stay connected with our clients.

Emails, phone calls and digital cleaning management systems all play an important role in how we communicate.

But sometimes, nothing beats a good old-fashioned face-to-face conversation.

Popping into a client's premises.

Saying hello.

Asking how everything is going.

And taking the time to listen.

These visits give us opportunities to understand what's working well, discuss any changing requirements and identify areas where we might be able to improve our service.

Sometimes it's a small observation.

Sometimes it's a conversation that wouldn't necessarily happen over email.

But those moments matter.

At Vivus Group, we believe good customer service isn't simply about completing a cleaning specification.

It's about building genuine professional relationships and showing our clients that their experience matters to us.

Because being approachable, visible and willing to listen is just as important as the work we carry out.

📞 Would you value a commercial cleaning partner who takes the time to understand your workplace? We'd love to hear from you. Contact Vivus Group on 0800 002 5504.

24/10/2026

Have you ever tried to concentrate on an important meeting while someone is vacuuming nearby?

Or needed to use a meeting room while the cleaning team is halfway through their work?

Sometimes, the timing of a clean is just as important as the cleaning itself.

For many commercial premises, arranging cleaning outside normal business hours can make a real difference.

It allows operatives to work with fewer interruptions and provides better access to desks, meeting rooms, floors and shared facilities.

It can also help minimise disruption to employees and visitors.

Of course, after-hours cleaning isn't the right solution for every business.

Some workplaces benefit from daytime cleaning, while others need a combination of both.

The important thing is that the cleaning schedule works around the business, not against it.

That's why we take time to understand how each premises operates before recommending suitable cleaning arrangements.

💬 Would your workplace benefit more from daytime or after-hours cleaning?

23/10/2026

When was the last time your commercial cleaning schedule was properly reviewed?

Six months ago?

Two years ago?

Or perhaps it hasn't changed since the contract first began.

The reality is that workplaces evolve.

Staff numbers increase.

Departments expand.

Buildings become busier.

And areas that once needed minimal attention may now require more frequent cleaning.

Yet the allocated cleaning hours often stay exactly the same.

We believe cleaning arrangements should be reviewed as a business changes.

That's why regular audits, site observations and communication with our operatives and clients are so valuable.

If we notice that the allocated time may no longer be sufficient, we'd rather raise it and discuss practical options than allow standards to gradually decline.

Because good cleaning management means identifying potential problems before they become complaints.

And sometimes, a small adjustment to the schedule can make a meaningful difference.

📞 When was the last time your workplace cleaning schedule was reviewed? Contact us on 0800 002 5504 to discuss whether your current arrangements are still meeting your needs.

Address

Lichfield Street
Tamworth
B797QB

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm
Saturday	9am - 12pm

Website

http://VivusGroup.co.uk/

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