08/08/2026
💧 What happens if you're disabled and your area is affected by drought or water restrictions?
For disabled people and those with additional needs, changes to water supplies can create extra challenges – particularly if you rely on water for personal care, medical needs or everyday tasks.
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♿ 1. Join your water company's Priority Services Register (PSR)
Disabled people, people with physical impairments and those with health conditions can be eligible. You can also register if you only need additional support temporarily.
💧 2. Ask what support your water company can provide
This can include alternative water supplies, additional contact and support, and priority communication about supply issues.
📢 3. Sign up for water supply alerts
Make sure your water company knows how you'd prefer to be contacted and can provide information in an accessible format.
📝 4. Tell them about your specific needs
Your water company can record the type of support you may need.
👥 5. Nominate someone you trust
You may be able to nominate a trusted person to help communicate with your water company.
🏠 6. Contact your local council if you need additional support
Government guidance recommends contacting your local authority or social services if you require support.
📱 7. Keep your water company's contact details somewhere accessible
Don't wait until there's an emergency to find out who to call.
🧴 8. Think ahead about essential hygiene
If reduced water availability could make personal care more difficult, consider what alternatives could help you maintain your normal hygiene routine.
💚 9. Don't be afraid to ask for help
If drought or a water interruption creates difficulties because of your disability, tell your water company. You don't have to manage it alone.
💧 10. Know that support isn't just for emergencies
You can ask to join the Priority Services Register even if you don't currently have an issue with your water supply.
Support available varies between water companies, so always check with your own provider.
