15/07/2026
Hi,
As we head into the summer holidays, we’d like to let you know that our cleaning schedule may vary from week to week. With many clients away and staff taking annual leave, some cleans may need to be brought forward or moved back to ensure we can continue to provide our service.
During this busy period, we won’t always be able to notify every client of every schedule change, especially when adjustments need to be made at short notice, it’s simply un achievable letting everyone know of each change. We really appreciate your understanding and flexibility while we work around holidays and staff cover.
Please remember that we do not operate on fixed appointment times. While our teams often naturally fall into a regular routine, this cannot be guaranteed, particularly during the summer holidays. Our working hours are 8:00 am to 4:00 pm, and your clean may take place at any time within this window. NO changes to days, just times may vary.
If you are going to be away and we do not already hold a key to your property, please either arrange to leave us a key or leave one in a safe place and let us know where it will be. If we arrive on the scheduled day and are unable to gain access, the clean will be treated as a cancellation and the full cancellation charge will apply which I hope you can all understand.
Thank you for your patience, understanding and cooperation during the summer holidays. Your flexibility helps us continue to provide a reliable service for all of our clients, and we appreciate your continued support.
I will personally be out of the business from 23rd July until 3rd of August . Emergency contact number will be on auto reply while away.
