23/08/2026
FIVE VALLEYS CLEANING — TEAM UPDATE ❤️
First and foremost, I would like to say a massive thank you to everybody for helping with Ripton Campbell’s treatment.
A huge thank you to Big Gym from Little Stoke for taking him to all his radiotherapy appointments.
And thank you to the whole team for coming in at the crack of dawn this week so I could make it to the final hospital appointment late in the afternoon.
You worked solidly, without breaks, so I could slip away for a couple of hours.
It means a lot to me. Thank you very much. ❤️
I would also like to thank the team for my birthday gifts. They were very thoughtful and much appreciated. 🎁
And to close the week, hitting and maintaining those numbers of customers served has been phenomenal.
That is a fantastic achievement by the whole team.
Thank you — you should all be proud of what you're achieving.
WEEK COMMENCING 24 AUGUST
As I do up the diaries for the week, this is looking like our busiest week of the summer.
Many SME owners are going away on holiday, which means we have one-off deep cleans to complete.
At the same time, many SME owners are returning from holiday and slotting back into their weekly cleans.
N is also coming in on extra days this week to offer support.
If anybody else has any additional availability, please get in touch with me today.
I will be in the office until midnight getting the diaries sorted.
HOLIDAY LETS — DEEP CLEAN STRATEGY 🏡
When doing the deep cleans on the holiday lets, we've noticed that families are often arriving at least an hour early for check-in.
So our strategy is to attack the downstairs first:
• Oven
• Fridge
• Kitchen cupboards
• Dining room
• Downstairs areas
The aim is that when families arrive, they can get their food sorted, put the beers in the fridge, relax and start their holiday while the team continues upstairs with the deep clean.
Families are travelling from all around the UK into the Cotswolds.
With lighter traffic and excited children, they often arrive early and simply want to get settled in.
If we can get the downstairs completed first, we can give families that opportunity while still completing the full clean.
It's a small change, but it's about thinking from the customer's point of view.
RETURNS THIS WEEK 👋
• Mr J — Cam round
• Mrs A M — Stroud round
• Mrs W — Painswick round
• Mrs Y — Westonbirt round
DEEP CLEANS
• Mrs A — Chalford round
• Mr D — Minchinhampton round
Mrs U has also booked an additional 8 hours this week.
Welcome back, everyone!
And thank you to the team for keeping everything moving while people have been away.
COMMERCIAL NOTES
One extra building is being added to one commercial site this week.
I am also doing a few night shifts this week, so for non-drivers, round times may vary slightly for pick-up and drop-off.
I will text you later today with the details.
Please keep an eye on your phones. 📱
CROSSING THE DESERT 💪
Please note: this is the busiest week we've had as I do up the diaries.
As we enter the trading period from September through to Christmas, there is a term in business that I think is particularly relevant:
"Crossing the desert."
It describes the difficult stage of business growth where a company is expanding rapidly while also dealing with increased costs, pressure, competition and changing legislation.
This can be an incredibly challenging period.
I genuinely believe you're building something special here at Five Valleys Cleaning.
If we can cross the desert together, support each other, maintain our standards and get through this unprecedented stage, I believe we'll come out the other side stronger.
Let's keep pushing forward together. 💪
Thank you to every single member of the team for everything you do.
Let's have a great week. ❤️
