05/05/2026
Dear Customers
If you need to cancel your scheduled service, we kindly ask that you inform us at least 24 hours in advance. If we receive notice only a few hours before the planned service, we will apply a cancellation fee equivalent to our hourly rate (currently £20).
We understand that unexpected situations can happen, and we are happy to make a one-time exception. However, in recent months we have experienced a high number of last-minute cancellations or no-shows, which is why we have introduced this policy.
Thank you for your understanding.
