29/08/2026
✨ A little reminder for all my lovely regular clients ✨
Firstly, I just want to say a massive thank you to every single one of you for your continued loyalty and support over the years. ❤️
I’ve been running Krease Lightning for over 20 years, and in all that time I have never imposed a cancellation policy. However, with the summer holidays in particular, I’ve had quite a few cleans and ironing appointments cancelled or changed at very short notice.
As you all know, I book your regular slots in advance and that time is reserved especially for you. When an appointment is cancelled at the last minute, it’s very difficult for me to fill that space, which ultimately means I lose that day’s income.
So, unfortunately, I now need to put a cancellation policy in place for both cleaning AND ironing appointments. 🧹🧺
◾️ Cancellations with less than 72 hours’ notice will be charged at 50% of the quoted price.
◾️ Cancellations within 48 hours of your appointment will be charged at 100% of the quoted price.
◾️ Rescheduling appointments will require 1–2 weeks’ notice, wherever possible, so I have enough time to rearrange my diary.
▪️ If a cancellation fee isn’t paid, unfortunately any future appointments will need to be cancelled.
I completely understand that sometimes things happen and cancellations are unavoidable ❤️ This isn’t something I have taken lightly, and after over 20 years of never having a policy like this, I really don’t want anyone to feel that way.
But please bear in mind that this is how I pay my bills 💵. When I lose a regular appointment at short notice, I don’t simply lose a booking — I lose the income from that time, and as a small self-employed business, I can’t afford to continually absorb those losses.
I hope all my lovely regular clients understand why I’ve had to introduce this. ❤️
Thank you, as always, for your continued support, loyalty and understanding. It really does mean the world to me. 🥰
Krease Lightning Cleaning & Ironing Services ✨🧹🧺❤️