22/08/2026
Often you you will see companies moaning about the bad clients and the ones that don’t pay or are unreasonable but this post is about the top ones which Direct Shine have many of and also the importance of communication between the client and the company returning the favour.
Direct Shine are growing and we are growing at a reasonably fast speed in terms of new work ect…
But what that means is we need new staff and the newer staff need a chance to do the job and to make the mistakes all new staff members can and will make no matter how good the training is.
What we have seen is so encouraging and that’s when a client calls with an issue and want to cancel the cleans we explain the situation…
We have had this a number of times in the past few years and we used to just accept it but now we explain the situation and what we plan on doing to assist the new staff member (ie more training, dedicated manager support ect ect) and almost every one of them are so understanding to the situation.
Does it happen where certain staff just don’t get the job or what we need yes and there is no company that can be hard when we need to be to protect our company but we employ staff and we can’t be scared to do this due to the fear of the odd complaint or issues as they come to terms with the job.
It’s great to see clients being understanding to this as it would be so easy for us to just play it safe and take no one on or give no further jobs but that’s not our style and we love being a pro active local employer but to do this we need clients like we have.
So thank you for your support over the years and as a company we will continue doing what we do best cleaning the external of your properties and providing safe and quality jobs to the people in our service areas.
Have a great weekend 👌