08/10/2026
One of the things I do is help customers remotely with the problems they are having with their systems.
A few of them would have been charged a £500 call out fee to resolve their issue and more than one occasion has not been resolved.
It has been a long process over WhatsApp videos as it gives me an understanding what is going wrong. Now if something is wrong unlike a number of suppliers they will sell you something which may or may not fix the problem I always take customers through steps to actually diagnose what the fault is
It can be a long process and patience and in the end 98% of the time we find what the fault is.
A certain customer his system was taking 6 hours to fill his tank. Even having a booster pump fitted.
By going over a few things and changing his 2 x 4021 membranes he rang me up the next day thanking me in all his years his tank had never filled within 2 hours
Today I managed to resolve another problem but did take time and the customer doing various things to find the fault. We eventually found the part that was faulty.
I don’t mind doing this on the odd occasion as it is time consuming and often done out of work hours.
In this industry I see so many customers promised this and that when it’s basically just a sales pitch. Then if something goes wrong you need a new pump etc…
The amount of times I’ve had customers coming to the unit and after doing a step by step diagnosis they walk away not buying anything as it’s been just a lose connection.
I operate a different way and it does give me satisfaction helping people who would have to pay hundreds for a call out fee and still end up having the same issue.
Is it just me seeing this or are certain companies more about just taking your money and when issues arise try and fleece you.
This isn’t an aim at any company but baffled why this industry seems to be getting ripped off.
