29/10/2026
A long one but important, please read 🙏🏻
Let’s Talk Timings, Rescheduling & Cancellations! 🧹☺️
If you have a regular cleaning service with us (weekly, fortnightly or monthly), you’ll probably know that, unless you’re our first clean of the day, your appointment time is always an approximate one!
Traffic, chats with clients, breaks and how each clean runs can all affect our arrival time. So, when I send your cleaning reminder, you’ll notice I always add “ish” to the time! 😂
🕒 Appointment times & schedule changes
Our rota can change due to cancellations and other appointments. We always try to keep your regular cleaning day and time as consistent as possible, but occasionally, changes are unavoidable.
We aim to give as much notice as we can, although sometimes changes happen on the very morning we’re due to arrive. Thank you for your patience, understanding and flexibility when this happens! ❤️
🔄 Rescheduling your clean
If you ask to swap or change your cleaning day, I’ll always do my best to make it work where possible. We get it, life happens, it works both ways!
However, sometimes I may not be able to accommodate a change, so please don’t be offended or disappointed if I have to say no. Swapping one appointment can mean contacting multiple clients to see if they’re able to move their cleans too, which isn’t always possible! 🫣
❌ Cancellations & cancellation fees
If you can’t go ahead with your scheduled clean and I’m unable to arrange a swap, please remember that our cancellation policy and any applicable fee will still apply.
This helps protect our income, as we can’t always fill a cancelled appointment at short notice.
Of course, if we have to cancel your clean, you’ll never be charged a cancellation fee. ❤️
For full details, please refer to our cancellation policy.
Thank you so much for your continued support, patience and understanding. We really do appreciate you! 🥰
Any questions? Please don’t hesitate to drop me a message. I’m always happy to help! ☺️
