25/10/2026
🧹 Cleaning Business – Terms & Conditions
To ensure my cleaning business runs smoothly and all clients receive their scheduled cleans, please take a moment to read my terms and conditions.
1. Cancellations
A minimum of 48 hours’ notice is required if you need to cancel or rearrange your clean.
Cancellations made with less than 48 hours’ notice may incur a cancellation fee. This is because your appointment has been reserved specifically for you, and short-notice cancellations make it difficult to offer the slot to another client.
2. No Access to the Property
If I arrive at your scheduled cleaning time and cannot gain access to the property, for example, if nobody is home, keys are unavailable, or access arrangements have not been made, the full cleaning fee may still be charged.
Your appointment time has been reserved exclusively for you, and I may have turned away other work to keep your slot available.
3. Payment
Payment is due on the day of your clean or within 24 hours of completion, unless agreed otherwise in advance.
4. Regular Cleaning Appointments
Weekly and fortnightly appointments are reserved specifically for each client. Please ensure the property is accessible and ready for the scheduled clean.
Repeated cancellations or missed appointments may result in your regular slot being offered to someone on my waiting list.
Thank you for supporting my small business and respecting my time. I truly appreciate all my lovely clients and want to continue providing a reliable and professional cleaning service to everyone.
By continuing to book my cleaning services, you agree to these terms and conditions.
