22/09/2026
🚨 IMPORTANT UPDATE FOR ALL CUSTOMERS 🚨
We’re making a slight change to how we handle payments going forward.
The night before your windows are due to be cleaned, you’ll receive your usual reminder text along with a payment link.
Payment will now need to be made the night before, if you pay cash on the day this does not apply to you.
If payment hasn’t been received by the morning of your clean, we will not be attending to clean the windows.
Unfortunately, chasing payments has become a full-time job. We’re spending far too much time sending messages, chasing outstanding invoices and reminding people to pay — only for those messages to be completely ignored.
We run a busy small business and simply don’t have the time to continually chase payments that should have been made.
What makes it particularly frustrating is that we’ll sometimes receive messages asking “Why haven’t you been today?” when there is an outstanding payment that hasn’t been made.
This new system is designed to make things simple and fair for everyone:
📲 Reminder sent the night before
💳 Payment link included
✅ Payment made = clean goes ahead
❌ No payment = we won’t attend
We appreciate that people can occasionally forget, which is why we’re giving you the reminder and payment link the evening before. It should only take a minute to make payment.
We really appreciate all of our customers who pay on time and make running our business that little bit easier. ❤️
Please make sure you look out for the reminder and payment link the night before your clean.
Thanks for your understanding and continued support. 🙏
