09/11/2026
🩵✨ FAQ WITH EQUIFRESH ✨🩵
1. Do you offer repairs?
Yes absolutely! We offer repairs starting from £3, which are quoted and agreed before any work is carried out!
2. Do rugs need to be clean for repairs to be carried out?
Yes, all rugs must be clean for any repairs to be carried out.
3. How long is our turnaround?
We aim to complete your rugs within 1 weeks turnaround. However repairs may take up to 2 weeks depending on how busy we are.
4. Do you offer collection & drop off?
Yes we do! Orders £40+ can be collected & returned straight from your door! But remember we also have our pick-up points available.
5. Do you wash the rugs individually?
Yes! We take care throughout the washing process to ensure your rugs receive the attention they need, including additional washing cycles for particularly heavy or dirty rugs.
6. How do you dry the rugs?
We DO NOT use a tumble dryer! We use drying rails to prevent shrinkage.
7. Do you clean velcro straps?
Yes! We clean Velcro as part of our process to help remove built-up hair, dirt and debris before your rugs are returned.
8. Can I request an outdoor rug not to be reproofed?
Absolutely, however.. we can't guarantee that your rugs will still be 100% waterproof after going through the wash. We always recommend reproofing any outdoor rugs.
9. Where are you based?
We are based near Hereford however cover a large radius!
We have our pick-up points & can collect straight from you with orders £40+. (Please take a scroll through our page to take a look at our pick-up points & zone days!)
10. Can I drop my rugs off without booking in?
You can drop your rugs off at any of our drop off points within their opening hours, you do not need to book in with this service.
However, If you drop your rugs off at ledbury equestrian, please ensure to pop us a message to let us know they are there so we know to pick them up!
11. How do I prepare my rugs for collection?
Pick-up point:
Simply bag up your rugs, go to your nearest pick-up point, fill in the labels you will be given and attach them to your rugs. We will then pick these up on our zone days and be in contact with you.
Door to door collection:
Pop us a message to book in, we will agree a collection day, please bag up your rugs ready for us coming. We will then collect your rugs & be in contact to organise return.
Any questions please don’t hesitate to pop us a message or comment! 🫧
Thank you everyone for your continued support 🩵