21/10/2026
UPDATED TERMS AND CONDITIONS 2026/2027.
-BOOKINGS.
All bookings are to booked in Via direct message, email or WhatsApp and all require a £20 deposit that will be deducted from your final bill on the day of your clean.
-CANCELLING/ RESCHEDULING
if you require a different date or time or need to cancel your appointment that is fine, I require atleast 48 hours notice before you cancel. If you cancel within 24 hours I will require 50% total of your final bill.
-SERVICES
Currently I have availability for a weekly clean on Mondays or Tuesdays.
I have availability for monthly cleans and deep cleans. As well as EOT, SOT, Commercial and b&b cleans. I cannot commit to fortnightly as it stands.
-PAYMENTS
All payments must be made with 10 hours of the clean unless discussed otherwise. Full payment is due and is accepted by bank transfer or cash.
-SATISFACTION AND COMPLAINTS
If you aren’t satisfied with your clean, I need to be made aware of within 5 hours from me leaving. Please note - I will NO longer be offering discount or refunds.
The issue will be resolved by me attending the property and rectifying the problem.
This can be arranged within 24/48 hours. You must be aware of this before booking in.
-PRICING
My prices are based at a set rate, I do not charge by the hour.
I will retrieve a quote before completion and will be discussed and agreed before I attend any clean.
I offer a luxury service and work solo so my prices may vary.
-CUSTOMER RESPONSIBILITY
All customers should ensure that the property is accessible and that fragile, valuable or any personal belongings are safely stored before I arrive.
I also need to be made aware of any hazards, damages or special requirements that may affect my work load.
-PETS AND SAFETY
Please inform me if you have a pet in the property. I also ask that pets are kept in another room or placed in their beds etc to avoid any disturbances or distractions to me.
-PRIVACY
Any personal information provided when booking will be used only as reasonably necessary to manage bookings, provide services and communicate with customers, in accordance with applicable data protection laws.
I also do take photographs of my work as I go along, this is to protect myself and to provide all my clients with proof of my work. It’s completely optional weather you allow me to post them to my social media.
Thank you for choosing The Clean Club 🫶🏼
