08/12/2021
Area operation support manager – Cleaning contracts
Job Description
We are one of the leading commercial cleaning service providers in the UK. We
provide a diverse range of services to businesses of all sizes across all industry
sectors and have major plans for expansion.
Lara Nichols Culture - Lara Nichols is a family business, we employ cleaning
operatives across the UK with approx. 100 Sites (and growing) spread between
Carlisle and Watford Gap. We reward and develop the right people and have an
inclusive management style where you will be part of the team and feel you are
being listened to and making a difference.
If you are a tenacious, articulate, and driven individual who likes to work with clients
and people to develop relationships and meet expectations set please see the
details below.
Predominantly Northwest based, but will involve some monthly travel to Midlands/Yorkshire
We are looking for someone with a proven track record in operations within the contract
cleaning industry.
Significant development opportunities for the right candidate.
Duties and Responsibilities
o Responsibility for contract /cleaner performance to achieve and exceed contract SLA
and KPI
o Management of Health & Safety compliance any concerns are to be reported to the
H&S dept
o Maintenance of site reference manuals at all sites including Health & Safety
documentation, COSHH, data sheets and Risk Assessments, signing in/out and
communication books.
o Client Relationship management with key focus on service delivery, retention, and
contract growth
o Management of all directly employed staff, including recruitment and selection,
training, performance management and staff retention
o Stock Control- Ensuring that all sites have correct stock levels and products on site
within budget.
o Attend training and meetings as required.
o Implementation of all company policies and procedures with the guidance from
National manager/Operations manager and managing director.
o Ensure time & attendance systems are being used and times checked. In the event
of incorrect entries disputes to be resolved.
o Contact point for enquiries from departments including sales, warehouse,
administration, accounts, and payroll.
o Site visits. In line with client contractual requirement, all audits Quality, Environmental
and H&S to be completed in line with contractual and business requirement,
corrective action plans to be managed in the event of service failure.
o Arranging maintenance and repair of cleaning equipment, ensure PAT testing
compliance
o Pre-sale involvement before contract becomes operational, attending new client site
meetings with Business Development Managers, managing TUPE transfer and
recruitment of operatives as required by the contract, always adhering to TUPE and
HR compliance.
o Provision of cover cleaning operatives, often at short notice and may require the Area
Manager to attend site if cover operative cannot be sourced.
o Any other ad hoc duties and tasks required.
Core Skills
Positive hands-on approach - multitasker.
Excellent communication skills and client facing skills.
Organised, methodical and ‘can do’ approach
Flexible in working hours
Strong leadership skills
Maintain consistency under pressure
Eye for detail
Confident people manager
Able to manage sites across all sectors
Good work ethic
Highly organised
Proactive rather than reactive
Ability to adapt to cutting edge systems
People management of high importance
Ability to train & motivate
Cleaning Qualifications preferred
Sound negotiator Problem Solver
Full clean driving license
Able to flex hours/days to suit the job requirements
Basic Microsoft office skills and experience using web-based management software.
For You
Base salary range £26,000 - £30,000 depending on experience + Performance bonus + Car
allowance/company vehicle + upselling/sales commission + uncapped earnings.
