01/07/2026
Posted with full approval from our lovely client and their family to share ✨
A couple of years ago, we had the privilege of helping one of our elderly clients with a declutter followed by a deep clean in their previous home. Since then, they’ve moved into a smaller property, and we were honoured to return and help once again. 💛
This was a two-day visit and what a pleasure it was.
Our client lives with dementia, and throughout the whole process there were so many emotional and touching moments. We spent hours chatting, laughing together, and listening while sorting through belongings side by side.
What we have learnt over these years is it’s about people, kindness, patience, and making someone feel safe and understood.
We completely understand that family and friends don’t always have the same success when trying to help a loved one declutter, no matter how much they care. Emotions, memories, and long-standing relationships can make it incredibly difficult. As said over the years, through experience and learning how to gently guide each step, we’ve grown so much in what we do. Making someone feel comfortable, in control, and never judged is always the most important part. 💛
What made us especially proud was how willing our client was to let go of so many things, even though it was emotional at times. We worked together slowly and patiently, creating little piles and taking things one step at a time.
One moment that truly touched my heart happened halfway through the second day. I stood up from sorting in the lounge and our client stopped me and said, “Can I have a hug?” 🥹
Of course my answer was, “You never need to ask for a hug.” and asked if I would come visit again.🥹
That tiny moment made both of our days.
These are the moments that remind us why we love what we do. Sometimes the biggest difference we make isn’t just in the home itself, but in helping someone feel heard, supported, and never alone.🥹
We also had the pleasure of putting pictures up on the walls to help make the space feel homely again, which our client absolutely loved. 🖼️✨
A huge thank you as well to one of our amazing donators, who continually provides usable items for clients in need. Because of their kindness, we were able to replace a few essentials, including a like new microwave after discovering the old one was rusted, peeling inside, and difficult to open. It was so appreciated and made such a difference. 💛
We’re so grateful for the trust our wonderful clients place in us. 💕
For anyone who would like to donate anything, please find our link below. 💛
Every single penny truly matters and goes towards helping clients who may need essentials replaced, support with cleaning, or a little extra help during difficult times. Every donation, no matter how small, is hugely appreciated and makes such a difference.
💚https://buymeacoffee.com/supportahomereset
☎️Office: 01312 100006
📲Mobile: 07927 470169 (What's App)
📍https://patersonsprocleaning.co.uk/extreme-hoarding-dalkeith/