13/04/2023
At Integrity Clean Edinburgh, we understand that sometimes, unforeseen circumstances arise, and you may need to cancel or reschedule your cleaning appointment. We kindly request that you notify us as soon as possible if you need to cancel or reschedule your appointment.
Cancellation and rescheduling requests can be made by phone or email, and must be received at least 48 hours prior to your scheduled cleaning appointment. If you fail to provide us with at least 48 hours' notice, a cancellation fee of 50% of the total cleaning cost will be charged to your account.
In the event that our cleaners are unable to access your property or we are unable to perform the cleaning due to factors beyond our control (e.g. locked doors, pets preventing access, etc.), the full cost of the cleaning will still be charged.
We strive to provide the highest quality cleaning services to our clients, and we appreciate your understanding of our cancellation policy. Please do not hesitate to contact us if you have any questions or concerns regarding our policy.