29/10/2026
🧼💗 DUST AWAY CLEANING SERVICES 💗🧼
TERMS & CONDITIONS – IMPORTANT CLIENT INFORMATION
To ensure fairness to our clients and hardworking team, we kindly ask all clients to familiarise themselves with our Terms & Conditions.
1. PAYMENTS & LATE FEES 💷
All invoices must be paid within 24 hours of being issued.
Late payments may incur a £5 charge per day until the outstanding balance is settled, in accordance with our agreed payment terms.
Clients who make late payments for three consecutive cleans may have their regular cleaning slot cancelled and future bookings refused.
As a small business, late payments directly affect our cash flow and our ability to pay our hardworking team on time.
2. CANCELLATIONS & RESCHEDULING 📅
We require a minimum of 48 hours’ notice to cancel or rearrange a clean.
Cancellations made with less than 48 hours’ notice will be subject to a 50% cancellation fee, in accordance with our agreed terms.
Last-minute cancellations result in lost income for our business and cleaners, as these appointments are often impossible to fill at short notice.
We understand emergencies happen and will always try to be understanding.
3. NO ACCESS TO PROPERTY 🔑
Clients must ensure our cleaners can access the property at the agreed appointment time.
If our team arrives and is unable to gain access, 100% of the scheduled cleaning fee will be charged, in accordance with our agreed terms.
When access is unavailable, our cleaners lose valuable working time and income, while the business still incurs staffing, travel and operational costs.
Any keys entrusted to our team will be handled responsibly and securely.
4. CLEANING STANDARDS & COMPLAINTS ✨
We pride ourselves on providing high-quality cleaning services.
Any concerns should be reported within 24 hours where possible, allowing us to investigate and resolve the issue promptly.
5. HEALTH & SAFETY 🧤
All properties must provide a safe working environment. We reserve the right to refuse or discontinue cleaning where serious safety concerns arise.
6. CLEANING APPOINTMENTS & STAFF 🏡
We aim to provide the same cleaner, day and time wherever possible. However, changes may occasionally be necessary due to illness, holidays or unforeseen circumstances.
We will always provide as much notice as possible.
7. BREAKAGES & DAMAGES
Our team takes great care when cleaning your home. Any accidental damage will be investigated fairly, and responsibility will be taken where appropriate.
We kindly ask that fragile or sentimental items are stored safely.
8. RESPECT TOWARDS STAFF 💗
Our cleaners deserve to be treated with kindness and respect.
Abusive, threatening or inappropriate behaviour will not be tolerated and may result in services being terminated.
9. PHOTOGRAPHY & SOCIAL MEDIA 📸
We occasionally take before-and-after photographs to showcase our work on social media and for advertising.
Photographs will only be taken and used for promotional purposes with your permission. No personal information or identifying details will be shared.
If you would prefer photographs not to be taken, please let us know. Your privacy will always be respected, and consent can be withdrawn at any time.
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💗 A LITTLE NOTE FROM EMMA
As a small business, we work incredibly hard to provide professional service while ensuring our lovely team is looked after.
Unfortunately, late payments, last-minute cancellations and missed appointments have a direct financial impact on our business and our cleaners.
Our team relies on their scheduled working hours, just as any other employee relies on their income.
These policies are not intended to make things difficult. They are in place to protect our business, prevent unnecessary financial losses and ensure we can continue providing the high standard of service our clients deserve.
We genuinely appreciate every client who supports us, pays promptly and respects our team.
Thank you for your continued support and understanding.
We don’t just Dust Away, we give you your family time back! 💗
Emma
Owner – Dust Away Cleaning Services 🧼✨
