27/09/2020
Dear customers,
We had a few orders over the weekend with cancelled delivery due to customers not being at home to receive their laundry. While we understand the unpredictable can happen, we can not store orders for longer than 48 hours.
We work very hard trying to offer our customers a quick turnaround while maintaining the safest working conditions, and make sure all orders are processed and stored individually for the drivers to collect and deliver to you.
From today, £5.00 will be added to every order that’s been stored on site for longer than 48 hours, every day, for 7 days. If you don’t get in touch and arrange a delivery within the 7 days, everything will be donated to our partner charities.
Please understand we are doing this because we want to make sure everyone’s orders are processed individually and safe, in a clean and clutter free environment.
We take safety very seriously especially now when Covid cases are on the rise.
Thank you