22/09/2026
📢 Important Update – Booking & Cancellation Policy
Hi everyone,
Due to some recent issues with bookings and last-minute cancellations, I’ve had to make a few changes to my booking process going forward.
When booking your clean, I will now require a 50% deposit to secure your appointment. This deposit confirms and reserves your chosen date and time specifically for you.
If you need to cancel or reschedule your appointment, I kindly ask that you provide at least 24 hours’ notice.
Unfortunately, cancellations made with less than 24 hours’ notice will result in the 50% deposit being retained as a cancellation fee.
I’ve had a number of last-minute cancellations recently, which have left me with empty slots that I’m unable to refill at short notice. I also purchase products and prepare in advance for each clean, so last-minute cancellations can leave me out of pocket as well as resulting in a loss of work.
This new system is simply to protect my time, business and income, while ensuring that your booking is securely reserved.
I really appreciate your understanding and continued support. ❤️
Thank you for understanding,
Samantha's scrub a dub dandy 😊