19/12/2025
Sorry to all our great customers but a rant is on its way
We’ve now had TV Licensing letters sent to FIVE times saying we’re “under investigation”.
Here’s the part that’s driving us mad: they’ve already been told (more than once) that none of those sites has a TV / watches live TV / records live broadcasts / uses BBC iPlayer. Yet the letters keep coming — same threatening tone, same insinuation, rinse and repeat.
This is what happens when a public-facing function gets outsourced.
TV Licensing is ultimately the BBC’s responsibility, but the day-to-day chasing is handled by contractors — including Capita. And if you’ve ever dealt with Capita in any other context, you’ll know why this is so frustrating.
Capita’s record with public contracts is… not confidence-inspiring:
Fined £14 million by the ICO over a major data breach.
Named in Parliamentary/NAO criticism over NHS admin failures, including the cervical screening admin scandal where dozens of women were wrongly told they were no longer in the programme — and major disruption to GP/optician/dentist payments and processing.
Heavily criticised for Armed Forces recruitment failures.
Ongoing controversies around MoD fire/related contracts, with serious concerns raised about service delivery and knock-on impacts.
So yes — when I see “YOU ARE UNDER INVESTIGATION” letters repeatedly landing at businesses that don’t even have televisions, it feels less like “compliance” and more like outsourced box-ticking intimidation.
If this is happening to your business too:
✅ Keep every letter (dates + premises)
✅ Submit/renew a “No Licence Needed” declaration if you haven’t already
✅ Make a formal complaint (and escalate it)
✅ And honestly — copy your MP in, because this system is wasting everyone’s time and money.
We’re not refusing to comply. We’re refusing to be harassed by a broken, outsourced process.
This utter waste of money by government, past and present, takes time to deal with which we should have to. The money spent on millions of letters sent with this threatening one to businesses that do NOT need them is astonishing. Time for cuts to spending in the areas that impact negatively on business
(Chris Webb MP)