19/06/2026
💙 A Small but Important Update 💙
Lately, I’ve been feeling quite disheartened by the amount of time spent chasing payments that are overdue.
As a business, we work incredibly hard to provide a reliable service, and we ask that all cleans are to be paid for on the day they take place. I completely understand that life gets busy and things can sometimes be forgotten, but prompt payment allows us to continue running our business smoothly.
If remembering payment dates is difficult, I would strongly recommend setting up a standing order, as this can make things much easier for everyone.
I’d also like to clarify our payment policy for deep cleans. Deep cleans require significant time, effort, and resources and often require many hours to complete. We have always required a 50% deposit to secure the booking, with the remaining balance due on the day of the clean. Unfortunately, due to ongoing issues with late payments, the remaining balance will now be due upon our arrival. If payment has not been received, the clean will not go ahead.
We are currently owed over £100 for a deep clean that was completed last weekend, which is simply not sustainable for a small business.
The same policy will now apply to all one-off cleans. Payment must be made upon our arrival; otherwise, the clean will not be carried out.
Thank you to all of our wonderful clients who pay on time and continue to support our business. Your support is genuinely appreciated. ❤️
