08/09/2022
FREQUENTLY ASKED QUESTIONS THAT WILL HELP YOU…
Q: What are the shop opening times?
A: 9am to 6pm Mon to Fri and 9am to 4pm Saturdays. Please note; we ask all customers to bring the washing in at least 1 hour before the stated closing times to allow sufficient time before closing. Pumps, water and power will be shut down automatically and staff will be closing promptly on the above closing times, any items incomplete will need to be brought back during operating hours.
Q: Do you open on bank holidays?
A: We used to, however due to lack of custom it isn't worth opening on bank holidays, so we are closed.
Q: Where can I get help if I'm on my own in the Laundry?
A: You can refer to the large support signs on the walls, they will guide and help you if you take a few minutes to read them before processing your laundry.
Q: When's the quietest and least busiest time to do my laundry?
A: It's best to do your laundry after 1pm Mon to Fri, as machines can often be taken up by staff doing serviced laundry in a morning along with other customers, by going after 1pm, you are more likely to get a machine without wait times.
Q: How much is it to wash a load?
A: It's impossible to say, it depends on the size of load and whether it's heavy garments and if it needs separating.
Q: How can I find out the cost of a load?
A: The best way is to bring a standard load in to either do yourself or have serviced by our staff, then once its done, you will be able to gauge future or larger loads.
Q: How much is each washer and drier?
A: Currently, giant washers are between 6.00 and 7.00 and regular washers are 5.00 per cycle
Q: How long does a washer take?
A: Giant washers around 45 minutes, regular size washers are around 30 minutes
Q: Which is the best wash to select?
A: A lot depends on the garments you are washing and if their delicate, but generally a warm or hot wash is recommended for regular loads.
Q:How much are the dryers?
A:Currently they are 15 minutes drying for 1.00 and the large dryer 8 mins for £1.
Q: Can I leave my laundry and do some shopping then come back?
A: Yes, but be aware other customers or staff may remove it if they need machines and you are late back, it’s not worth the risk of it being misplaced or taken.
Q: Do you take card payments?
A: Yes, only for serviced laundry though.
Q: How does serviced laundry work?
A: You bring your laundry in, leave it with the staff, they will take your details, process it as you wish ready for you to collect whenever they tell you it should be ready. For each regular wash load, there will be an extra 5.50 charge, for every giant load, there will be an extra 6.50 charge, both these charges are to cover staff wages and costs, for this they will put your clothes into a washer, process it, then dry it, fold it and bag it ready for collection.
Q: How do I know staff won’t use too many washers for my loads, costing me more?
A: Staff are trained and briefed to find the cheapest way to process a customers laundry, we want you to come back and recommend us to others.
Q: Is it ok to pack as much as I can into a washer or dryer?
A: Its best not to, because in a washer, if over crammed, it won’t slop and tumble to get a good wash, sometimes the middle of the wash won’t even get wet or allow soap to get to garments, in driers, they need to tumble, airflow and drop, over loading will cost you a lot more to dry rather than spreading your loads and keeping lesser amounts in drums.
Q: Do you do ironing?
A: Yes, we iron press all kinds of clothing. Each item is costed differently, for example a pillow case might be 0.50, a shirt would be 1.20, larger sheets will be 1.80 per sheet and really extra large items 2.80 each, it all depends on item size and time taken to process. All ironed or pressed items can be placed on hangers or in clear garment covers for post laundry collection, ask staff for details.
Q: When are staff there?
A: Mon to Fri 9am to 12:30pm, sometimes after these times if they're busy but its always best to bring serviced laundry in between 9am and 12:30pm. Alternatively you can pick up or drop off items between 5:30pm to 6pm Mon to Fri too.
Q: Do you accept larger items like quilts and duvets, throws etc?
A: Yes we do, if you want them serviced by our staff, you will need to leave a deposit.
Q: Do you provide conditioner and soap powder/liquid?
A:Yes we do, for a small additional fee.
Q: Should I check items before bringing them in to make sure they are correctly sorted and bagged to go in washers together to save staff sorting them?
A: Yes, it will mean your laundry is done quicker and you avoid any extra sorting charges.
Q: Can I bring urine or faeces contaminated laundry?
A: Absolutely NO, this is against UK legal regulations and our strict hygiene code, any such loads will be declined and furthermore we will fine anyone using machines for such items for specialised decontamination. (This means no nappies, incontinent laundry, nursing homes laundry or anything that may have human or pet urine or faeces on it.
Q: Can I wash Horse Blankets or Pet Beds
A: Sorry, no... This leaves too many hairs and contamination mess, again, we will fine anyone using the machines for animal bedding or equipment, as much as we love animals.
Q: What coins might I need to run the machines?
A: Most of our machines accept all coins, however our large dryer will only take £1 coins.
Q: How do I close and open the washer doors?
A: When closing, please don’t slam them like home washers, close them slowly using the handle then push the handle forwards to engage and lock. To open; sometimes the machines have a few minutes safety over run, never force a door, press the handle forwards or the red button, then open the handle towards you.
Q: Will I be safe in the laundry on my own?
A: Yes, if you follow all guidance procedures on display, also we have high definition CCTV recording 24 hrs and everything is alarm linked to a control facility for shop, staff and customer safety.
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