30/10/2026
THE POLISHED PINEAPPLE — A FRIENDLY BUT FIRM REMINDER IMPORTANCE READ OR WEEP
• Cancellations with less than 24 hours’ notice will be charged the full cleaning price. Our girls are paid hourly and reserve their time for you. We may have turned down another booking to keep your appointment available. 😡
• Holiday cancellations require at least two weeks’ notice. Without this notice, you will be charged for one scheduled clean. Please let us know as soon as your holiday plans are confirmed.🥵
• If we arrive and cannot access your property, the full cleaning price will be charged. Being away or forgetting to leave a key does not change the time we have reserved for you.🥵
• A note to letting agents and property managers: Please have keys available and provide clear access instructions before our arrival. If we have to wait, chase instructions or drive around collecting keys, the clock will be ticking and that time will be charged. Delays affect our team’s wages, fuel costs and the clients booked after you.😩
• These policies have been in place for some time. We are now enforcing them more strictly. Like any other business, we have wages, bills and commitments to meet. Our team’s time deserves respect.
We still like you, we still love you, and we still want to make your homes sparkle—we’re just tightening things up!
Thank you for understanding and supporting our hardworking girl
