28/01/2026
Important customer information
Customer Information regarding payments.
Most of our customers pay by bank transfer however this year we will be asking customers to sign up to Gocardless saving our customers time and effort, We have had around 20% of our customers using this service for around 2 years now and it really does work well for both our customers and for us as a small business.
We will be sending out a link to all our customers to sign up so if you have any questions please get in contact with us.
You only need to set up payment once – Complete an online form and, unlike with a bank transfer, cash, cheque or card payment, you won’t have to remember to pay next time. This means no accidental disruptions to your service,
You won't ever need to update payment details – Unless you change bank accounts, you won’t have to worry about updating your payment details either (unless your debit card expires, is lost or stolen).
Paying through GoCardless gives you certainty – You’ll know exactly how much you’re paying and when it will come out, which can help with budgeting.
Payments are only applied for once your clean had been completed.
With GoCardless, you are notified that a payment is coming out in advance, giving you a chance to raise any issues.
With GoCardless your payments are protected. For example, in the UK, you are fully covered under the Direct Debit Guarantee, meaning you have the right to cancel and receive a full refund for any payment taken in error.
You can cancel the Direct Debit mandate at any time, for example, through your online banking, immediately stopping future payments (although this will affect access to your services).
GoCardless is ISO 27001 accredited (ISO 27001 is a widely recognised, internationally accepted standard for information security). It is also authorised by the UK Financial Conduct Authority
