18/09/2026
I’ll be honest guys, I’m feeling a little bit deflated today. 😔
For the first time in nearly 10 years, we’ve received a negative Google review from an old customer. I’ve responded to it as best I can, and I’m not going to hide it or delete it. It’s there for everyone to see, and I’m happy to take ownership of it. 👍
From my perspective, there does seem to be an element of spite behind it. This customer stopped using us nearly a year ago, after we’d looked after her property for several years, and it’s only now that a negative review has been left.
Maybe she was having a bad day. Maybe in time she’ll look back and feel differently. Maybe it’s simply one of those lessons you get in business. 🤷♂️
We’re not some big multinational company. We’re a family business. ❤️
It’s me, Ethan and Hayden working day in, day out to look after every one of our customers. 🏠✨
Of course, customers come and go, and sometimes we won’t meet everyone’s expectations. That’s inevitable. But we always try to leave things on good terms and treat people with respect. 🤝
I always knew that after nearly 10 years, this day would eventually come. You can’t keep everyone happy, and there will always be someone who has a different experience or opinion.
What matters to me is the hundreds of customers who have continued to support us, recommend us and trust us with their homes over the years. ❤️
So today, for probably the first time ever, I’m going to ask for a little favour. 🙏
If you have a Google account, you’ve used us and you’ve been happy with the service we’ve provided, please take a couple of minutes to leave us a positive review. ⭐⭐⭐⭐⭐
https://share.google/unT9YRVtkNmAgqVZm
We’ve never really asked for reviews before, but if you’ve got the time, it would genuinely mean a lot to me, Ethan, Hayden and our little family business. ❤️
Let’s put a bit of positivity out there. 🙌✨
