06/12/2026
Approximately 15,000 claims have been reported to MPI in the past 48 hours.
Processing that many claims using our normal methods would take unreasonably long - so we are planning a new approach that will help us serve more customers, faster.
While we are working to finalize this approach, the volume of claims we've received means longer than normal response times and we are asking for continued patience from our customers as we work to serve as many people as possible.
We are reminding customers to please report claims based on the type of damage incurred:
Glass Repairs: contact an accredited autobody or glass repair shop (find an accredited shop at https://www.mpi.mb.ca/find-a-service/) to open a claim and arrange for a temporary repair. You can do this whether or not you have already begun the claims process with MPI over the phone or online. You'll be required to pay your deductible at the time the temporary repair is done. After the temporary repair is complete, we'll reach out to book an estimating appointment at an MPI location to determine if your vehicle can be permanently repaired.
Damaged, and not Drivable: if your vehicle can't be driven due to storm damage, please call MPI’s Contact Centre directly at 204-985-7000 or toll-free at 1-800-665-2410. We are prioritizing the most severe claims through our Contact Centre.
Damaged, but Drivable: if your vehicle is damaged but can still be safely driven, please open a claim with us online at openclaim.mpi.mb.ca.