07/13/2026
Cancellation policy-
We try to accommodate and be understanding when emergencies arise but unfortunately we are hit multiple times per day lately with short notice cancellations. Please read the following as I will have to strictly enforce it going forward. I appreciate your understanding.
CANCELLATIONS
Last minute cancellations can wreck havoc on our scheduling, causing both our other customers and our staff great distress. You may reschedule, skip, add, or cancel any of your cleanings, however we do ask for a 48-hour notice of any of these actions. Cancellations happening with a 24-8 hr notice will be charged a $50 fee, if your cancellation is received with a 8-2 hr notice you will be charged 50 percent of your cleaning time scheduled, if your cancellation is received from 2 hours to after we have traveled to your home you will be charged a lockout fee for the entire scheduled time. Payment will have to be made in full prior to our scheduling any further work. All cancellations must be made through contacting the Green Clean Team 709. Please do not tell your cleaner(s).
Please understand that unlike other industries such as retail, hair dressers, etc. we in the cleaning industry do not have the luxury of walk in customers to supplement our schedules when a client cancels without notice. When we schedule your cleaning job we reserve that space/ time for you and you alone. Our staff depends upon your job being there in order for them to make their salary. Cancellations cost them. YOU are vital in helping us to retain our excellent cleaning staff. We understand that you do not want to see different faces each and every time we clean and we don’t want to have a continual revolving door of new hires either.
