02/05/2023
Upcoming changes ✨
We are so grateful for all of the business we have acquired and all the lovely people we have met with that being said we have some policy changes to announce 📣
We transitioned to high quality products now rather than the budget friendly, eco friendly products we started with to allow low prices to obtain clients. Due to an astronomical increase of business and supply costs we are needing to change our approach on pricing of jobs.
We are implementing a flat rate charge, Job quotes are an estimation and are subject to applicable costs if additional work is required. Kennedy and Mykayla started out at an hourly rate. However have learnt how to work exceptionally fast together and efficient. While providing a higher standard of cleaning.
Our hourly rate has caused a significant decrease in pay for us. Jobs we used to do took us longer with the inexperience we had, however now they take us less time but we do more, and make less.
There are jobs we have quoted and initially it does not look the same as the job we arrive to and we have been lenient , we do not charge any clients any additional charges. Ie, making your bed, cleaning up animal accidents, tidying or organizing, washing walls, baseboards etc. we do a lot of these items in basic cleans, when they are actually deep cleans and subject to a higher cost.
We are sorry these changes are coming with the inflation changes you are seeing everywhere, we need to ensure the longevity of The Two Cleaners.
We will be adding a 24HR cancellation policy effective immediately due to a lack of work caused by the no notice cancellations. This will be 50% of the appointment cost. First time clients will also be required to make a 20% deposit for appointments also due to last minute cancellations.
We will also be implementing a $100/minimum charge to ensure we are making the minimum to cover associated business costs. We are insured, obtain WCB, and provide high quality cleans.
We do not want to price gouge anyone but we truly want our business to be long lasting and we need to ensure our business continues with prosperity and growth.
We are also looking to hire this year and we will be inquiring new work. So we are implementing these changes to ensure the smoothest transition of adding an addition to our team here ❤️