And thank you for allowing us into your beautiful home. I have written this contract to ensure there is both consistency, and accuracy with our cleans, and an understanding of what the expectations are from both parties. As a company, I truly believe in the little things, the details and the importance of getting all of that done in a timely manner. We work hard to ensure you will be pleased with
the results, but we do go above and beyond your average clean, and sometimes it can take a little longer on certain days. My employees, and myself, all have clean criminal records, and are covered under WCB, and liability insured! Cost: Our rate is $45/hour/person (plus GST). There is a 2 hour minimum charge. There will be upcharges for driving more than half an hour out of town. Hoarding situations, move-in/out cleans, and nicotine removals have different pricing, please contact. Supplies: We supply everything we will need to get the job done! However, if you would prefer us to use your supplies or vacuum/mop, please let us know, as it shouldn’t be an issue. Please note that due to our liability insurance, we cannot use “homemade” cleaning products. Initial Cleans: Initial cleans will take longer than normal. I usually schedule 4-6 hours to start, however, if you have a big home, please note that everything may not get done! They will do their best to get everything on your wish list done, however if things don’t get completed, they will be done for you the next visit or on a special visit in between should time permit. DO NOT Clean list: We do have a short list of things we do not clean which include;
-Blinds
-Cat litter
-Cast iron pans
-Outsides of windows
-TV screens
-Animal feces, or urine
-Biohazards (blood, needles, etc.) Zero Tolerance Policy: I do have a zero-tolerance policy for disrespecting or mistreating my employees, or myself in any way. Should an employee feel uncomfortable or mistreated, they have been told to leave the home immediately. You may call me to discuss further. However, you will be charged for the time they spent cleaning, and dropped from the schedule. Cancellations: I understand that people have lives, and things happen. However, under normal circumstances, I have a 48-hour cancellation policy. We are extremely busy, and if you cancel last minute, that leaves myself, and employees without work, when that spot could had been filled. Please let me know sooner than later if you need to cancel for any reason. If you cancel within the 48-hour cancellation window, you will be charged a fee of $50 (plus GST) that must be paid prior to your next visit. Payments: Payment can be made via cash, cheque or e-transfer. E-transfers can be sent to the following email: [email protected]
Cheques can be made out to Khyara Hiles or Maid For This. Late payments will have an additional fee of 10% added onto your bill. This will begin on the 4th day after the clean was done. This means you will have 3 days to pay your bill before your late fee, and credit card is charged. I’m not happy: Should you not be satisfied with your services, please reach out to me, Khyara Hiles. Things do happen, and things can get missed. Please do not discuss payment or logistics with my employees. I take full responsibility for anything they break, miss, or cannot get done during their time in your home. I will do my best to rectify those things, and you can contact me any time via email, texting or calling. Holidays/Stats: We are closed on Statutory holidays, and for a week around Christmas time to give my girls a break! Should your clean fall on a Stat, I will do my very best to reschedule, but please note that this may not always be possible due to our schedules being extremely full. Summer & Winter: During the summer months when it gets hot out, please ensure that your homes are left at a comfortable temperature before you leave. This may mean ensuring you turn on the AC unit, or opening windows and having fans going. If your home is too hot, we will have to cancel your cleans over summer, as I don’t allow my girls to work in those conditions. For winter, when it snows, please ensure that you have a SAFE path to your door for the girls. We have had some terrible falls, and I don’t want anyone injured! Credit Cards: Your credit card must be on file if you are a regular client of ours. You may call me, as opposed to sending it via email should that make you more comfortable. This information will not be shared with anyone, including any member of my staff. It is simply a backup payment method that will only be used if you have not paid your invoice via cash, cheque, or e-transfer within 3 days of your clean. The 4th day, you will be charged interest (10% of your invoice price), and charged to your credit card. Photos & Videos: By allowing us into your homes, you agree to allow us to take pictures & videos for marketing purposes. These photos/videos will never show family pictures or any identifying features that will prove it is your home, nor will we ever use names of our clients in our marketing. Please note they will be posted on platforms such as Facebook, Instagram, and TikTok. Thank you for choosing Maid for this for all your cleaning & organizing needs. Khyara Hiles
(Owner)
[email protected]
780-667-2015
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