08/20/2026
TERMS OF SERVICE
Smoke-Free Environments Only
Effective September 1, 2026, my service rates will be as follows:
- Recurring cleaning services: $40 per hour.
- Deep cleaning and one-time cleaning services: $45+ per hour.
For recurring cleaning services, all necessary supplies will be provided, with the exception of a corded vacuum cleaner and toilet bleach/gel.
*Should you be unable to provide these specific items, kindly inform me in advance so that we may arrange a suitable solution.
I am fully insured and bondable. Please note that a minimum service fee of $160.00 applies to all bookings, irrespective of the hours scheduled.
So, for example, if you book 4 hours but I finish the basic clean within 3.5 hours, you would still be charged the minimum fee.
*Please note if you have any issues with the minimum hours, please reach out to see if there is something we can work out.
OPERATING HOURS
September to June:
Monday to Friday: 9:00 AM to 2:00 PM
July and August:
Monday to Friday: 9:00 AM to 5:00 PM
I am closed on major holidays and during certain school cancellations.
I prioritize my family above all else. If this is something that doesn't work for you, then we are not going to be a good fit. Additionally, snow days, delayed starts, or unexpected early dismissals may occasionally impact my schedule, although I strive to manage it effectively!
PETS
They are often the highlight of my job; however, I do not clean up urine or f***s. If this situation arises, an additional charge will apply.
Unless previously arranged, please crate unpredictable animals when you are not home and I am scheduled to be there.
Additions that may not be included:
-If surfaces are more than 50% covered, items will be cleaned around instead of moved and cleaned under.
-Cleaning the interiors of ovens, refrigerators, and dishwashers is not included but can be requested with adequate notice.
-Windows, trim, and baseboards are not included but can be requested with adequate notice.
-Self-cleaning ovens are excluded, with no exceptions.
-Dusting or cleaning light bulbs is also not included due to safety hazards, no exceptions.
PRIVACY/PERSONAL
I ask that all cash, jewelry, and anything of that nature be put away out of sight so as not to be disturbed.
Any and all personal hygiene items such as razor blades, hair trimmers, reusable menstruation products, bar soap, used face cloths, and things of that nature will not be picked up, and the shower/tubs will be skipped.
▪︎I do not clean behind closed doors. If you would like a closet or spare room to be included in the cleaning, please ensure the space is accessible and inform me in advance if the door is to remain closed.
TEMPERATURE
▪︎Please aim to maintain the temperature within the range of 65°-68° during the cleaning appointments, as it is crucial to sustain an efficient pace.
▪︎SICK/RESCHEDULING/CANCELLATIONS
-If anyone in the household is ill during the scheduled appointment and cannot leave due to their condition, please contact me to reschedule as soon as possible.
-A 50% cancellation fee applies to all cancellations.
-A 100% cancellation fee is applicable if the cancellation occurs within 48 hours before the appointment.
*Please be aware that cancellation fees will NOT be charged if we can reschedule a canceled cleaning so that it does not affect your next scheduled cleans. I typically have spare days available for rescheduled appointments.
PAYMENTS
-I accept cash at the time of service or e-transfer to [email protected]. Payments are to be made the day of the cleaning appointment within a 24-hour window. If payments are late, you may be subject to a late payment fee.
-End-of-year receipts are provided!
TERMINATION
If terminating a recurring service, please provide up to two weeks' notice, or a cancellation fee may be charged.
