27/09/2026
🧹 Just a little housekeeping... About housekeeping 🤣
I completely understand that sometimes cleans need to be cancelled. Kids get sick, appointments pop up, an unexpected expense arises, staff get sick - life just throws curve balls.
Whether the cancellation comes from you or us, we know it's not ideal but it often can't be helped and I'm really understanding about this!
There is something important to remember before you next clean rolls around though..
If we normally clean your home every 2 weeks, and a fortnight is skipped, when we return next, it's been a whole month since we cleaned and unfortunately the dust, bathrooms, the floors or the general evidence of human existence in the house just didn't get the memo... So unless you've up kept between visits, then there is going to be twice the amount of work there usually is.
So.. the best course of action is to add the missed 2 hours to your next 2 hours so we can get back ontop. If that's not possible (especially if your cancellation was a budget need) then atleast an extra 30-60 minutes would be ideal so we don't have to skip too much.
It is absolutely not a necessity so if you don't do this, all we ask is that you keep your expectations realistic and understand that we can't do a months worth of cleaning in your usual booking timeframe.
As always we will prioritise the important areas, but we won't be able or get to everything like we usually would.
One other little reminder I would like to squeeze in here 🚽 we DONT offer monthly cleans 🚽 so again, I understand the occasional cancellation can't be helped (we're mums, we get it!) but if cancellations become consistant to the tune of a monthly clean, we may need to offer the fortnightly spot to someone who can use it.
Thankyou for your understanding and continued support 🌻
