Cleopatra Restoration Group

Cleopatra Restoration Group Delivering client satisfaction since 2009. We aim to deliver a premium service through a pristine cleaning result, excellent communication and educated advice.

Mission statement:

Cleopatra provides a full suite of professional cleaning and restoration services that exceed customer expectations. We invest in our technicians through internal and external training and provide our team with the best chemicals and equipment to make light work of otherwise challenging projects. Company Values:

Personal Growth & Wellness: We support and provide opportunities

for individuals to enhance their skills, knowledge, and expertise, empowering them to reach their full potential. Accountability: Every individual takes ownership for their words, actions, and outcomes. Respect: We hold high regard for every individual and uphold their dignity and professionalism. Integrity: We foster trust by acting responsibly and nurturing honest relationships. Teamwork: We accomplish greater goals through teamwork, communication, and collective effort.

Turning a dense rainforest into a windy dry desertAt Cleopatra Restoration Group, one of the most important parts of mou...
18/02/2026

Turning a dense rainforest into a windy dry desert

At Cleopatra Restoration Group, one of the most important parts of mould remediation and water damage restoration is rapid structural drying.

And the science behind it is simple:

Thermodynamics = energy and moisture always seek to equalise.
Remember from school science where:
● Heat moves from hot → cold
● Moisture moves from wet → dry
● Air pressure moves from high → low

Drying isn’t just “putting fans in” — it’s about using equipment to create the conditions where moisture naturally moves out of materials.

💧 Dehumidifiers (Dehums)
Dehumidifiers remove water vapour from the air, lowering the relative humidity and creating “desert air” conditions.

This creates a vapour pressure difference between wet materials (such as timber) and the surrounding air — so moisture naturally migrates out of materials and into the air.

🌪 Air Movers
Air movers don’t magically “dry things” — they increase evaporation by moving air across wet surfaces.

They strip away the saturated boundary layer sitting on the surface of wet materials, which allows evaporation to continue.

💨 Still air = slow drying
💨 Moving air = fast drying

🔥 Controlled Heating (Drying Mats)

Heating helps drying because warmer building materials relative to air temperatures, releases moisture faster (hot to cold)— evaporation increases when we add controlled energy to the wet material.

At Cleopatra Restoration Group, one of our favourite methods is using Drymatic mats, where we run controlled heated air through the mat system to dry building materials.

This allows us to heat the wet building materials, further accelerating the drying process.
This is especially effective for:
● wet timber framing
● plasterboard
● subfloors
● dense structural areas where air movers can’t reach properly

By raising the temperature of the material itself, we increase evaporation rates and help drive moisture migration out of the structure.

The goal
We’re converting the indoor environment from:
🌧 humid rainforest conditions to 🏜 windy, dry desert conditions

That’s how we dry structures faster, reduce demolition, and prevent mould regrowth.

23/01/2026

A well set up vehicle does more than look tidy. In restoration and any trade, it helps your gear last longer, makes jobs run smoother, and cuts out those extra Bunnings runs because everything is where it should be.

We’re keen to see how other restoration businesses set up their rigs. What’s working for you on site and on the road?

Drop a photo or video of your setup in the comments and share why you’ve laid it out that way. What’s one thing you’d never change in your vehicle?

Extreme Ownership in action.We turned up on a Friday morning to complete urgent mould remediation and structural drying ...
12/01/2026

Extreme Ownership in action.
We turned up on a Friday morning to complete urgent mould remediation and structural drying in a supermarket cool room.

Tight timeframe.
Critical path project.
Zero room for delays.

When we arrived, the demolition scope hadn’t been completed. Rubble and concrete debris were still throughout the space. The demo contractor couldn’t return for two days — which would have pushed the entire construction program back and delayed freezer installation for a national operator.

Chris didn’t escalate it.
He didn’t complain.
He didn’t say, “That’s not our job.”
He didn’t even let his manager know of the major hurdle

Instead, Chris found a wheelbarrow and, alongside his colleague, manually removed all of the remaining rubble so our work could proceed.

By Friday afternoon:
• All debris were cleared
• Mould treatment completed
• Structural drying and air filtration equipment installed
By Monday morning:
• Concrete was fully dried
• Final sanitisation completed
• Space cleared and ready for new freezers to be installed

That is Extreme Ownership.

Not because it was easy.
Not because it was his responsibility.
But because it was the best thing to do for the project, the client, and the outcome.
To us, core values aren’t posters on a wall or words in a handbook — they are how the work actually gets done when no one is watching.

This is what Extreme Ownership looks like in the field.

Chris, we’re proud of you — and proud to work alongside people who live our values every day.

Boom! 5-day turnaround on a medium-size restaurant fire (building and contents) on the Mid North Coast — and we didn’t c...
04/01/2026

Boom! 5-day turnaround on a medium-size restaurant fire (building and contents) on the Mid North Coast — and we didn’t cut corners.

With high-volume Christmas revenue on the line, every stakeholder needed the venue reopened ASAP — the insurer, the insured, and the builder. We mobilised immediately, started Monday and completed completed a final walkthrough with the insured on the Friday.

The feedback was simple: no smoke odour, and the restaurant looked outstanding.

How we delivered it:
● IICRC FSRT best-practice processes + proven chemicals, applied with discipline and attention to detail
● In and Out-of-hours delivery to keep momentum
● Onsite contents storage under positive air, plus a dedicated contents cleaning chamber
▸ Faster cycle times
▸ Better contamination control
▸ Lower overall cost

The real differentiator isn’t team size — it’s team quality. We only hire power walkers: people with urgency, standards, and the skill to execute. One high-performing restorer can outproduce a full crew without the same capability and drive.

We also “manage up” to keep claims moving: best-in-class reporting, rapid updates, and the right information for the IC and builder to make fast decisions — backed by appropriate resourcing.

If you need a team that moves fast without sacrificing quality, let’s talk.

When completing insurance restoration work, “good enough” isn’t our goal. We deliver certainty for the insurer, the insu...
28/12/2025

When completing insurance restoration work, “good enough” isn’t our goal. We deliver certainty for the insurer, the insured, and where applicable the panel builder—by bringing the highest level of attention to detail and getting it right the first time.

We were recently called in after another restorer’s PRV didn’t clear for one Asbestos ceiling and for the entire ceiling cavity. We mobilised fast, installed containment immediately, and completed a full ceiling-void clean—then engineered airflow using HEPA air scrubbers with ducted draft and slight positive pressure.

Outcome:
• Previously failed asbestos ceiling surface sample returned zero (IEP: “never seen a zero-surface sample before”)
• All ceiling cavity clearance samples cleared
• The property was retested within 5 days of us commencing work

A Cyclone Alfred claim, with the tenant still in temporary accommodation 9 months later—so certainty and momentum mattered, for us to clear prior to Christmas.

We do it once. We do it right. We are Cleopatra.

Did you know?Although Cleopatra specialises in structural drying and mould remediation, we also hold a professional pain...
21/12/2025

Did you know?
Although Cleopatra specialises in structural drying and mould remediation, we also hold a professional painting licence, meaning we can repaint and finish affected areas after remediation where required. This not only streamlines the project by reducing the number of contractors involved, but also ensures the work is carried out by a team that understands exactly when painting should or shouldn’t be applied in a mould-affected environment.

When building materials do need to be replaced, we can also complete the painting during reinstatement, again keeping everything under one qualified team and reducing delays.

At Cleopatra Restoration Group, we understand how quickly mould and water damage can disrupt a home or workplace. That’s why we remain committed to ongoing learning and using the latest technology, methods, and high-performance products to deliver long-lasting results.

We use premium mould-resistant and stain-blocking coatings to protect surfaces long-term, helping prevent future microbial growth and giving your property a durable, healthy finish.

If you need support with a mould or water restoration project, or want to refresh your space with protective, mould-resistant coatings, reach out to our team:

📞 1300 253 672
📧 [email protected]
Your safety is our priority. Let us restore your peace of mind.

As the year wraps up, we want to say thank you to our clients, partners and local community for trusting Cleopatra with ...
17/12/2025

As the year wraps up, we want to say thank you to our clients, partners and local community for trusting Cleopatra with your homes and buildings this year.

From mould remediation and water damage response to assessments that prevented bigger issues down the track, you allowed us into spaces that matter to you. That trust is never taken lightly.

The holiday period often means travel, visitors and properties sitting closed for longer than usual. If you manage a home, facility or commercial site, now is a good time to think about ventilation, moisture and early signs of mould. Small issues caught early save time, cost and disruption later.

Our team will remain available over the break for urgent enquiries, while also taking time to reset and recharge with our families.

We look forward to supporting you again in the new year with practical solutions, clear advice and work done properly.

Wishing you a safe and restful holiday season ✨

The Cleopatra team

At Cleopatra Cleaning & Restoration, continuous learning is a part of who we are.Recently, five more of our technicians ...
14/12/2025

At Cleopatra Cleaning & Restoration, continuous learning is a part of who we are.

Recently, five more of our technicians completed the S520 Mould Remediation course — further strengthening our capability as a certified, restoration-focused team.

As part of the training, the group covered the all-important containment requirements outlined in the S520 standard, ensuring they can properly isolate affected areas and prevent cross-contamination on real projects. The team also had the opportunity to practice building containment using our Airwall system imported from the United States, a reusable solution that supports both performance and our environmental commitments.

Investing in development like this means our technicians grow together — sharpening skills, improving consistency, and supporting each other so we can take on more complex remediation projects with confidence and professionalism. It’s all part of our commitment to Level Up, deliver Detail-Driven Excellence, and always Backing our Team.

If you need help with mould, water, fire, or odour remediation, we’re here to provide practical, professional solutions:

1300 253 672
[email protected]

Moisture around AC systems can spark mould fast, especially in high-use areas like gyms.An education facility called us ...
10/12/2025

Moisture around AC systems can spark mould fast, especially in high-use areas like gyms.

An education facility called us in after staff spotted mould-like growth beneath an AC pipe where condensation had been dripping.

After a thorough assessment, our team:
- Liaised with stakeholders to stop the moisture source
- Installed Air Filtration to clean the air
- HEPA vacuumed and wet wiped all materials and contents to restore a normal fungal ecology
- Applied a non-hazardous, breathable protective coating designed to inhibit mould regrowth on areas surrounding the AC outlet post cleaning. The coating chemically penetrates and bonds at a molecular level forming an invisible, clear, breathable film. This film remains permeable, allowing the plasterboard to continue releasing moisture IF a future water exposure occurs, while creating a surface environment that is less conducive to mould redevelopment.

Instead of a disruptive and costly strip-out, which is sometimes fully justified, we followed an S520-aligned restoration approach, as the plasterboard was dry, structurally sound, and fully restorable.

At Cleopatra, we pride ourselves on being a PRACTICAL partner who delivers professional, outcome-driven solutions.

The results were fantastic, and the asset manager was extremely impressed with both the outcome and the overall value of our solution.

If you need help with mould or water damage assessment and remediation, get in touch:
📞 1300 253 672
📧 [email protected].

11/10/2023

Cleopatra Cleaning & Restoration are hiring! We are looking to fill a Casual Cleaning Position cleaning a Commercial Site in Warners Bay, 2282. The shift is 1 morning a week (Monday or Tuesday) 7-9AM. If you are looking for a couple of extra hours a week on top of your current workload- this is perfect.

Job Responsibilities include:
- Perform general cleaning tasks, including dusting, sweeping and mopping
- Cleaning Trolleys and Trolley Bay Area

Previous experience in cleaning is a bonus, however, not required
To apply, email your resume to [email protected] or PM us to start a conversation. We can't wait to hear from you!

Address

3, 22 Industry Drive
Tweed Heads South, NSW
2486

Telephone

+611300253672

Website

https://linktr.ee/cleopatracleaning

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