Cleopatra Restoration Group

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Cleopatra Restoration Group Delivering client satisfaction since 2009. We aim to deliver a premium service through a pristine cleaning result, excellent communication and educated advice.

Mission statement:

Cleopatra provides a full suite of professional cleaning and restoration services that exceed customer expectations. We invest in our technicians through internal and external training and provide our team with the best chemicals and equipment to make light work of otherwise challenging projects. Company Values:

Personal Growth & Wellness: We support and provide opportunities for individuals to enhance their skills, knowledge, and expertise, empowering them to reach their full potential. Accountability: Every individual takes ownership for their words, actions, and outcomes. Respect: We hold high regard for every individual and uphold their dignity and professionalism. Integrity: We foster trust by acting responsibly and nurturing honest relationships. Teamwork: We accomplish greater goals through teamwork, communication, and collective effort.

Turning a dense rainforest into a windy dry desertAt Cleopatra Restoration Group, one of the most important parts of mou...
18/02/2026

Turning a dense rainforest into a windy dry desert

At Cleopatra Restoration Group, one of the most important parts of mould remediation and water damage restoration is rapid structural drying.

And the science behind it is simple:

Thermodynamics = energy and moisture always seek to equalise.
Remember from school science where:
● Heat moves from hot → cold
● Moisture moves from wet → dry
● Air pressure moves from high → low

Drying isn’t just “putting fans in” — it’s about using equipment to create the conditions where moisture naturally moves out of materials.

💧 Dehumidifiers (Dehums)
Dehumidifiers remove water vapour from the air, lowering the relative humidity and creating “desert air” conditions.

This creates a vapour pressure difference between wet materials (such as timber) and the surrounding air — so moisture naturally migrates out of materials and into the air.

🌪 Air Movers
Air movers don’t magically “dry things” — they increase evaporation by moving air across wet surfaces.

They strip away the saturated boundary layer sitting on the surface of wet materials, which allows evaporation to continue.

💨 Still air = slow drying
💨 Moving air = fast drying

🔥 Controlled Heating (Drying Mats)

Heating helps drying because warmer building materials relative to air temperatures, releases moisture faster (hot to cold)— evaporation increases when we add controlled energy to the wet material.

At Cleopatra Restoration Group, one of our favourite methods is using Drymatic mats, where we run controlled heated air through the mat system to dry building materials.

This allows us to heat the wet building materials, further accelerating the drying process.
This is especially effective for:
● wet timber framing
● plasterboard
● subfloors
● dense structural areas where air movers can’t reach properly

By raising the temperature of the material itself, we increase evaporation rates and help drive moisture migration out of the structure.

The goal
We’re converting the indoor environment from:
🌧 humid rainforest conditions to 🏜 windy, dry desert conditions

That’s how we dry structures faster, reduce demolition, and prevent mould regrowth.

23/01/2026

A well set up vehicle does more than look tidy. In restoration and any trade, it helps your gear last longer, makes jobs run smoother, and cuts out those extra Bunnings runs because everything is where it should be.

We’re keen to see how other restoration businesses set up their rigs. What’s working for you on site and on the road?

Drop a photo or video of your setup in the comments and share why you’ve laid it out that way. What’s one thing you’d never change in your vehicle?

Extreme Ownership in action.We turned up on a Friday morning to complete urgent mould remediation and structural drying ...
12/01/2026

Extreme Ownership in action.
We turned up on a Friday morning to complete urgent mould remediation and structural drying in a supermarket cool room.

Tight timeframe.
Critical path project.
Zero room for delays.

When we arrived, the demolition scope hadn’t been completed. Rubble and concrete debris were still throughout the space. The demo contractor couldn’t return for two days — which would have pushed the entire construction program back and delayed freezer installation for a national operator.

Chris didn’t escalate it.
He didn’t complain.
He didn’t say, “That’s not our job.”
He didn’t even let his manager know of the major hurdle

Instead, Chris found a wheelbarrow and, alongside his colleague, manually removed all of the remaining rubble so our work could proceed.

By Friday afternoon:
• All debris were cleared
• Mould treatment completed
• Structural drying and air filtration equipment installed
By Monday morning:
• Concrete was fully dried
• Final sanitisation completed
• Space cleared and ready for new freezers to be installed

That is Extreme Ownership.

Not because it was easy.
Not because it was his responsibility.
But because it was the best thing to do for the project, the client, and the outcome.
To us, core values aren’t posters on a wall or words in a handbook — they are how the work actually gets done when no one is watching.

This is what Extreme Ownership looks like in the field.

Chris, we’re proud of you — and proud to work alongside people who live our values every day.

Boom! 5-day turnaround on a medium-size restaurant fire (building and contents) on the Mid North Coast — and we didn’t c...
04/01/2026

Boom! 5-day turnaround on a medium-size restaurant fire (building and contents) on the Mid North Coast — and we didn’t cut corners.

With high-volume Christmas revenue on the line, every stakeholder needed the venue reopened ASAP — the insurer, the insured, and the builder. We mobilised immediately, started Monday and completed completed a final walkthrough with the insured on the Friday.

The feedback was simple: no smoke odour, and the restaurant looked outstanding.

How we delivered it:
● IICRC FSRT best-practice processes + proven chemicals, applied with discipline and attention to detail
● In and Out-of-hours delivery to keep momentum
● Onsite contents storage under positive air, plus a dedicated contents cleaning chamber
▸ Faster cycle times
▸ Better contamination control
▸ Lower overall cost

The real differentiator isn’t team size — it’s team quality. We only hire power walkers: people with urgency, standards, and the skill to execute. One high-performing restorer can outproduce a full crew without the same capability and drive.

We also “manage up” to keep claims moving: best-in-class reporting, rapid updates, and the right information for the IC and builder to make fast decisions — backed by appropriate resourcing.

If you need a team that moves fast without sacrificing quality, let’s talk.

When completing insurance restoration work, “good enough” isn’t our goal. We deliver certainty for the insurer, the insu...
28/12/2025

When completing insurance restoration work, “good enough” isn’t our goal. We deliver certainty for the insurer, the insured, and where applicable the panel builder—by bringing the highest level of attention to detail and getting it right the first time.

We were recently called in after another restorer’s PRV didn’t clear for one Asbestos ceiling and for the entire ceiling cavity. We mobilised fast, installed containment immediately, and completed a full ceiling-void clean—then engineered airflow using HEPA air scrubbers with ducted draft and slight positive pressure.

Outcome:
• Previously failed asbestos ceiling surface sample returned zero (IEP: “never seen a zero-surface sample before”)
• All ceiling cavity clearance samples cleared
• The property was retested within 5 days of us commencing work

A Cyclone Alfred claim, with the tenant still in temporary accommodation 9 months later—so certainty and momentum mattered, for us to clear prior to Christmas.

We do it once. We do it right. We are Cleopatra.

Address

3, 22 Industry Drive
Tweed Heads South, NSW
2486

Telephone

+611300253672

Website

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