06/07/2026
Ok Finally after 6 months we received the part required to fix the front Loader that has been out of order due to mis treatment from a Cusomter, We were there till 4.30am this morning fitting this insanely hard to find part but also insanely difficult part to install, virtually the entire machine needed tobe striped down, and we had to replace the Outer drum and inner Drum also at the same time as Damaged shocks and damaged rear bearings which was also damaged by Heavy sharp objects that should never be put in a washing machine, that caused this machine such violent shaking it damaged and pieced Stainless parts I didnt even think could be damaged that way. thankfully we had a spare Inner and outer drum other wise this would have been a complete write off of a machine. Which are very expensive to buy new these days.
Can I please make note, People have given us bad feedback on Google because we have had this machine out of order for a while.
Please understand almost any time we get a break down it is because of Miss use by some one, and since covid like most things, No one stocks parts like they used to, Parts are very hard to get compared to pre covid, we dont like having machines out of order either, it loses us business on busy days.
Its a little unfair we get Punished not only from those who treat out machines badly that cost us thousands of dollars, but then receive poor feedback for it.
Thanks to this damage We wont see an ounce of profit from this machine for at least a year, it will take hundreds of hours or Use to pay this repair off.
And no we cant just claim things on insurance, Laundromats get the worst insurance deal on the planet.
If you have a machine Break down on you, or are a victim of the person who miss used it before you, PLEASE RING US and let us know there is a problem with the machine, so we can fix it, dont leave it for the next customer to find out, We can also refund you the Money for the problem. If the next person uses a machine that is damaged, the machine can be damaged even future, plus it makes it inconvenient for the next person. If we dont Do right and sort the Problem? then Leave us bad feedback But Not before giving us a chance to sort it.
Anyway we are testing the machine for the next day or two before putting back into operation, Fingers crossed It will be back up and running, We have one more machine that was damaged last week from miss use, but the parts while expensive thankfully at this stage dont look tobe as hard to find as this one. But replacing broken Shocks in these machines is not a quick fun or cheap job todo. Its sucks Balls big time
