04/11/2026
A Heartfelt Note from Me. 🤍
Over the past few weeks, some of our clients have experienced cancelled cleans, changes to their usual arrangements and notice that’s come far too late. I’m truly sorry for the disruption and frustration this has caused.
It’s heartbreaking to feel that we’re becoming unreliable, because I’ve worked so hard to build a business that people can count on. Finding the right team, doing things properly and earning your trust have mattered to me from the very beginning. It hurts knowing that, at the moment, some of your experiences haven’t reflected that.
We’ve had a combination of team members on leave, illness, family emergencies, a team member moving on from the business, and changes to some team members’ availability. With several of these things overlapping, we’ve had very little room in the roster to cover the gaps.
These are real life circumstances that we’re trying to navigate with care for everyone involved. But I know that explanation doesn’t give anyone back their missed clean or the time they’ve spent rearranging their day. We understand why people are frustrated.
There is so much happening behind the scenes that isn’t always visible. We’re reviewing applications, interviewing, onboarding and training new team members, while working through the changes to our existing clients’ cleans.
As much as I want to fill those gaps quickly, I don’t want to throw someone into the deep end just to fill a space. We need good people who do thorough cleans, turn up reliably and feel confident in the homes we’re trusting them with. They need time, guidance and support to get there.
Everyone goes through difficult seasons, and this is one of ours. I care deeply about this business, our team and the people who welcome us into their homes. That’s why I want to be honest about where we’re at.
I’m asking you to please stand by us while we work through this. I know patience isn’t something we can take for granted, especially if you’ve already been let down. We’re grateful for every bit of it, and we know we need to follow these words with consistent action.
Thank you to everyone who has shown us kindness and given us the opportunity to put things right. It means more than you know.
Elena 🤍