31/07/2026
Can we all agree that winter has been a bit rude this year? 🤧😅
If your clean has been cancelled over the last couple of weeks, firstly... we're genuinely sorry.
One thing we hear all the time from new clients is that they're looking for a cleaner who's reliable. Someone who turns up when they say they will, communicates well and doesn't constantly swap cleaners or cancel sessions.
We take a lot of pride in being that team.
Which is exactly why these last couple of weeks have been so frustrating.
It feels like winter has looked at our team and said, "You know what? EVERYONE can have a turn." 😂 Between sick kiddos bringing germs home, mums catching them next, and then the next household... it's been one of those seasons.
The reality is, though, we're human before we're cleaners.
As much as we'd love to wave a magic microfiber cloth over the germs and carry on, we'd much rather our team stay home, recover properly and avoid sharing their bugs with your family. (Trust us... nobody wants a cleaner sneezing through the bathrooms. 😅)
Whenever we do need to cancel, you'll always receive both an email and a text. If you'd like us to try and find another appointment, simply reply to the email. We can't always promise we'll have availability, but we'll absolutely look at the schedule and do everything we can—whether that's with your regular cleaner or another lovely member of our team.
This little run of sickness definitely isn't the standard we hold ourselves to, and we never take your time or your trust for granted.
To everyone who's shown us kindness, patience and understanding while our team gets back on their feet... thank you. It honestly means the world to us.
Here's hoping winter has had enough of us now. 💚
