26/09/2026
Meet Roxy, the newest member of the De Vere crew.
She's a 13 week old French Bulldog Pomeranian cross, and she's settling in well. And with a puppy comes the odd accident, even in a carpet cleaner's house. So here's what we do when it happens.
Why speed matters
Urine can bond with or strip the colour out of wool carpets and rugs. Catch it fresh and you've got a good chance. Leave it and it can become permanent.
Cleaning up a fresh wee spot
1. Soak up as much as you can straight away with white paper towel or a clean cloth. Press down firmly and keep swapping to dry sheets.
2. If you've got a small wet vacuum, use it next. It'll pull out far more urine than blotting alone, before you put any spotter down.
3. Blot, don't rub. Rubbing spreads it and roughs up the pile.
4. Work from the outside of the spot in towards the middle.
5. Use a WoolSafe Approved pet stain remover. Test it somewhere hidden first, then put it on your cloth, not straight onto the carpet.
6. Blot with clean water to rinse out any residue, then blot dry. The wet vac is handy here too.
7. Run your fingers through the pile to stand it back up.
What not to do
Don't reach for whatever's under the sink. The wrong chemical can do more damage than the stain itself.
If it's a big one, it's soaked through to the underlay, or you're finding old spots, give us a call. We can use a UV light to find accidents you didn't know were there.
WoolSafe's Stain Wizard has step by step guides for fresh and old urine stains, plus dozens of other spills: https://www.woolsafe.org/stain-wizard/
Want it on your phone for next time? The free WoolSafe Carpet Stain Removal app is here:
iPhone: https://apps.apple.com/au/app/woolsafe-carpet-stain-removal/id619653871
Android: https://play.google.com/store/apps/details?id=com.woolsafe.guide
