Created By Frannie

ABOUT POSTAGE/SHIPPING: We aim to ship within a maximum of 48 hours of receiving your order, unless otherwise stated in the listing. We aim to ship using the cheapest method possible using Australia Post. If you have special shipping requirements, please send us a message to arrange. Because we are dealing with fabric items, each item is wrapped in plastic to try to avoid damage from moisture, smells in transit etc. (in addition to complimentary gift wrap). Buyers are responsible for meeting any customs or duty requirements of your own jurisdiction. ABOUT CUSTOMS AND GIFT WRAP: Custom orders based upon available fabrics are coming soon! If your purchase is a gift, please let me know for additional, complimentary gift card inclusion. All purchases are sent out with complimentary gift wrap. ABOUT THE RUNNERS: Silk runners are 100% silk made from Obi belts and purchased in Japan personally by us. ABOUT THE HATS: Fabric is 100% cotton unless otherwise stated in the listing. Fabrics are not pre-washed unless specified. Where fabric has been pre-washed, Earth Choice laundry liquid is used - kind on the Earth and on us - it is plant based, cruelty free and uses recycled P.E.T packaging. We wash our own laundry with this liquid - fine for sensitive skin! PLEASE NOTE: All pieces are created by hand, so no two items are identical. That's the beauty of the buying handmade products! Please allow for slight variances from what is shown in the made to order photos. ABOUT CREATIONS ENVIRONMENT: Created by Frannie products are created in a smoke and pet free environment. ABOUT COPYRIGHT: The Happy Hat is reproduced with the consent of Rhonda Shallcross Designs. ABOUT RETURNS: Only unworn and undamaged items are accepted. If products are to be shipped back to us, they will be at the buyer's expense. We will cover the cost of shipping any replacement products back to you. Please send us a message if this is the case outlining your concerns. We work on the basis of mutual respect, so if there is a way that everybody will be happy, then we will do everything we can to resolve any issues/concerns/problems that may arise. This is because we VALUE your custom, whether it is a one off. repeat custom or otherwise!

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