The Property Detailing Specialists

14/12/2025

14/12/2025

Clients, please stop doing this to your cleaners:
• Rushing them through jobs that take real time.
• Saying a move-out clean “won’t take long.”
• Expecting perfection on surfaces that actually need restoration.
• Paying late.
• Comparing our rates to nurses or other professions to devalue the work.
• Not communicating your expectations at the beginning of the service
• Not telling your cleaner if something was missed give us the chance to fix it.

• If you require additional tasks to be done, realise something else needs to be sacrificed in order to complete unless the additional time/task is paid for.

• Please dont down play the condition of the house, many cleaners dont do walk throughs before quoting, its based on your honesty. We are not here to judge, we need to know how regularly your place, or particular rooms are deep cleaned in order to quote accurately. This misinformation can cause a world of problems when trying to work out how many staff, how much time and how much that will cost. It saves nasty surprises and unhappy people, or half completed tasks. Were here to help, so we need transparency about your cleaning routine.

• The first clean is always the longest and most expensive. Please understand, when we first go into a house we have to work out where everything is, how your house runs, the type of things we need to do, it takes time to get things to a level we can then maintain at half the time. Sometimes this may happen over a couple sessions, your cleaner is learning all about you, what you prefer and the best way to maximise your experience. Please see through a few sessions and talk to your cleaner if they have misunderstood any of your requests.

• If we are there to clean, picking things up off the floor, washing a lot of dishes and things like this will take time away from your actual cleaning, we will generally pick these things up and put it on the closest surface. Its not up to us to put these things away, unless previously discussed, so please keep this is mind.

• Please lastly, remember we are human, mistakes happen, accidents happen, things get over-looked, the best way to navigate any issue is clear communication, we need calm, open, up front honesty.

And please remember: our bodies take the impact of this work, and cleaning is a luxury service.
Just simply showing gratitude whether in person or through a quick text goes a long way.

14/12/2025

The Difference Between a Housekeeper and a House Cleaner

There’s been a lot of talk about this lately, so here’s a simple breakdown to clear up the confusion because these two roles are not the same, and understanding the difference helps set fair expectations for everyone involved.

House Cleaner:
A house cleaner focuses on deep cleaning, maintenance cleans, move-in/move-out work, sanitizing, and detailed tasks. Examples include scrubbing bathrooms, degreasing kitchens, dusting, wiping baseboards, cleaning appliances, floors, and walls, and restoring spaces to a clean, healthy environment. This is task-based work, usually scheduled weekly, bi-weekly, monthly, or as a specialty cleaning. You hire a cleaner when you want the space thoroughly cleaned and refreshed.

Housekeeper:
A housekeeper provides daily-living support inside the home. Examples include tidying, laundry, dishes, bed-making, organizing, meal prep, and general household upkeep. This is routine, ongoing support that helps the home run smoothly between professional cleanings. You hire a housekeeper for daily or weekly help that maintains your household.

Why This Matters:
Clear definitions lead to clear expectations. A client shouldn’t expect a cleaner to fold laundry or do dishes unless it was booked. And a housekeeper isn’t typically doing deep-cleaning or move-out work. Understanding these roles protects your time, your boundaries, your rates, and the respect our industry deserves!