Concept Hospitality

08/07/2018

An investigation by the competitions watchdog has found that customers may be being misled by bogus discounts, pressure selling and hidden fees.

30/11/2017

Insights While attracting new guests is undoubtedly very important for any hotel business, most good hoteliers realise that it's actually better to...

12/07/2017

Guests turn the heat up on the staff via the ALICE app.

05/01/2017

The annual budget season for hotels has come around again! For dedicated sales teams, this means deep planning and foresight to improve the past year's successes and overcome potential failures. A big part of this planning is tackling the challenge of rate growth while also driving direct bookings.

12/12/2016

Hotels are still a long way behind airlines, theatres and the like when it comes to mobile check-in

29/11/2016

Insights , Halekulani, Honolulu, hospitality How the best hotels stay at the top of their game: little things make a big difference Here are...

25/10/2016

http://hotelmarketing.com/index.php/content/article/bar_replaces_corporate_rates_at_uk_hotels

A new study identified that the value of bookings via Best Available Rate (BAR) has increased by more than 235% at hotels in the UK since 2000. This tidal shift towards BAR is crucial as it suggests that booking patterns are evolving from traditional channels, such as locally-negotiated corporate ra...

29/09/2016

http://ehotelier.com/insights/2016/09/29/7-revenue-management-tactics-increase-overall-roi/

While dedicating the last decade to examining, understanding and refining how revenue managers plan and execute their pricing strategy, the industry can learn some great strategies that are sure to assist revenue managers in achieving their desired results. Follow these simple rules and you too can…

29/06/2016

Hotel brands no longer sell rooms. They sell experiences
http://edition.cnn.com/2016/06/17/hotels/hotels-selling-experiences/

In the face of stiff competition from Airbnb and HomeAway, the big hotel brands are having to switch strategy to lure millennial travelers

25/05/2016

As Australia readies itself for a new lease of life in its ultra-luxurious hotel sector, the industry is debating whether it needs a new rating system to cater for this new era of development. Over 60 hotels from established luxury brands are planned across the country in the coming years. “The deve...

23/05/2016

https://www.mobilestrategies360.com/2016/05/19/smartphones-dominate-last-minute-hotel-bookings

Mobile eats up 29% of online travel bookings in the U.S. in Q1 2016, and even more the closer it gets to the trip, according to a new Criteo study.

06/04/2016

http://ehotelier.com/insights/2016/04/06/can-technology-improve-guest-experience-arrival/

Using technology to own the digital conversation has become the most important aspect of most hoteliers’ jobs. It leads to increased direct engagement with guests, an influx of guest conversion from unknown OTA bookings to real known guests, and ultimately, an increase