03/24/2026
🤎Client Policy Update –
Effective Immediately🤎
I really didn’t want to have to introduce this, however due to ongoing issues across multiple bookings, including same-day cancellations and lack of access, I now need to put a clear booking and cancellation policy in place.
To protect us, our schedule, and quality of service, the following policies are strictly enforced & will be applied across all bookings going forward:
📅 Scheduling & Consistency
Repeated cancellations may result in removal as a client! Repeated rescheduling, where a clean is pushed back for several weeks (over a month), will result in the appointment being reclassified and charged as a deep clean, as it can no longer be maintained as a general clean!
- I require 3 weeks between bi-weekly (on the off chance that one of my clients has issues with scheduling) if we go over that period of time price goes up by a certain amount.
- No access & failure to communicate on the day = Removal as a client.
- If a client wants to return to my books after being off, they are now a “pay at scheduling” customer.
- Recurring clients are expected to maintain their scheduled cleans
- Appointments are scheduled first come, first serve
🏠 Access to Your Home
Please make sure I have access to your home at the scheduled time — whether by being home, leaving a key, or providing an entry code. If I can’t access the home, it may be treated as a same-day cancellation.
🚿 Deep cleans
All deep cleanings will require a 50% non refundable deposit. Your cleaning is not booked until the deposit is paid.
🏡 Home Preparation Requirements
Homes must be picked up and reasonably clutter-free prior to arrival. This includes clearing floors, counters, sinks, and surfaces
- Excessive clutter may result in additional charges, reduced cleaning time, or refusal of service
🐶 Pets & Personal Items
I love pets, but for safety, please secure them during cleaning. Also, I don’t move large furniture or personal items unless previously discussed.
🤍 New Client Deposit
A $15 non-refundable deposit is required to reserve your first cleaning appointment. This goes toward your total and helps hold your spot!
⏰ Cancellations/ Late Fee
•Life happens- i totally understand. A 48-hour notice is required for cancellations or reschedules. Cancellations within 48 hours will result in a cancellation fee!
🧺 Cleaning Scope
Each service includes the agreed-upon areas and level of cleaning (standard, deep, or move-out). If you’d like to add extras like baseboards, inside appliances, dishes, laundry, blinds, or windows, just let me know ahead of time so I can adjust the schedule and quote.
🧼 Health & Safety
• If anyone in the home is sick, you must notify us before your scheduled clean
• Failure to disclose illness may result in immediate cancellation or rescheduling at our discretion
🪣Supplies/Equipment
- We bring all necessary supplies, tools and equipment. If you prefer your own to be used, please let us know and leave them out in visible sight or tell us where we can find them.
💰 Payment
Payment is due before, during, or within 3 hours after your cleaning appointment unless other arrangements have been made. Accepted methods: cash or digital payment such as Apple Pay, cashapp, or venmo !!
- Non-payment may result in removal from our schedule
- If payment isn’t received within 3 hours after the service, a $25 per day late fee will be added.
🔄 Policy Updates
• Mamas Clean Slate reserves the right to update or change these policies at any time
• Continued service constitutes acceptance of the most current policies
🙌🏼 Refund Policy
- No refunds will be issued
❗ Right to Refuse Service
•Mamas Clean Slate reserves the right to refuse or discontinue service at any time if policies are not followed
☃️ • Inclement Weather: For safety, we reserve the right to reschedule or cancel appointments.
💖 Respect & Communication
I value open and kind communication. If something doesn’t meet your expectations, please reach out within 24 hours so I can make it right. We expect a safe, respectful, and professional environment at all times!
- If you work remotely, please be mindful that we cannot pause or delay cleans for meetings, calls, or interruptions. We have other clients & our own families to get home too!
- Disrespectful behavior, harassment, or inappropriate conduct toward staff will result in immediate termination of services
👚 Also it is very important that you pick up before we get there. The less time we spending picking up the more time we have to clean. However we do offer extra services for the busy customer that do not have time to pick up prior to the service.
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Just a reminder— My schedule fills up pretty fast, so we really appreciate your patience. We’re human, doing our best—your kindness goes a long way!
Thank you for your understanding and cooperation. These policies allow us to continue providing reliable, professional cleaning service.🧼✨🚿
