08/03/2026
16x28 Doughboy Autumn Breeze w/ in pool step. Partially buried.
"I'm no longer longer worried about the whole thing collapsing when we use it". This customer recieved a quote from us last year, and made the decision to go with another installer. When we arrived (middle of this season), this pool was off-level, not holding water and their in pool step was destroyed. Step was leaking, walls were caving in, one side to the other wasnt level, supports were not squared making it not the shape it was suppose to be, backfill filled with water, drainage fittings used for their plumbing, in pool step in the wrong spot and the list goes on. The pool ended up needing to be taken down, step replaced and the job done right. It was a process to say the least and unforunately the customer at this point paid the install 2x, and probably paid a good chunk of the pool cost 2x to replace the mangled and broken parts from the previous install attempt. We wont add insult to injury with telling them they could have used us initially and avoided this :) (this is a joke, customers were awesome after everything they've been through, and honestly I feel bad).
Remember, your pool is in your backyard for years, hopefully decades. Waiting a little longer can be frustrating and saving a couple dollars can be tempting. At the end of the day, you want your pool done right and you dont want to pay twice.
Novi, MI
