The Laundry Pro's-Prescott, AZ

10/16/2026

The goal isn't to impress your client once.

The goal is to impress them every single time.

Consistency is what creates referrals.

Consistency is what creates long-term clients.

Consistency is what creates confidence.

There's a reason I'm always talking about systems...

They make consistency possible.

https://shannonleeannmiller.thrivecart.com/str-turnover-systems-print-master-guide/

10/15/2026

Help a girl out. 🍟

When was the last time you offered your CURRENT cleaning clients a specific paid add-on?

Not added it to your website.

Actually reached out and said, “Would you like us to take care of this?”

What did you offer—and did anyone buy it?

Or are you realizing you’ve been waiting for them to ask? 😂

Listen here: https://www.buzzsprout.com/2155653/episodes/19823316-ep-235-would-you-like-fries-with-that-why-cleaning-companies-need-to-start-asking-for-the-add-on.mp3?download=true

Watch here: https://youtu.be/zDCet2n56JY

10/15/2026

The shower gods delivered another podcast idea. 😂

I was thinking about pricing and profit, and suddenly:

“Would you like fries with that?”

And I thought, oh my gosh. That’s exactly the conversation we need to have about cleaning add-ons.

When I get a pedicure, they show me the options.

Basic? Extra massage? Wax? The whole lovely experience?

Left to my own devices, I’m picking the package with the foot massage. Every single time.

But someone showed me what was available. They didn’t expect me to magically know.

Your cleaning clients need that same opportunity.

Some want the basic service. Some would LOVE for you to take a few more things off their plate.

Give them the option.

That shower thought became episode #235 of Cleaning Business Life: “Would You Like Fries With That?” 🍟

Listen here: https://www.buzzsprout.com/2155653/episodes/19823316-ep-235-would-you-like-fries-with-that-why-cleaning-companies-need-to-start-asking-for-the-add-on.mp3?download=true

Watch: https://youtu.be/zDCet2n56JY

10/15/2026

Lesson from Episode 220:

Many cleaning business owners believe that more clients, more employees, and more hours automatically lead to success.

The truth is that growth without structure often creates chaos.

Systems, boundaries, training, and understanding your numbers are what create freedom and profitability over the long term.

Success isn't always a seven-figure business. Sometimes success means:

• Hiring your first great employee

• Firing a difficult client

• Taking your first vacation in years

• Paying yourself consistently

• Having dinner with your family

• Building a business that supports the life you want to live

Chaos feels productive, but structure creates freedom.

What system or boundary made the biggest difference in your business?

Listen here: https://www.buzzsprout.com/2155653/episodes/19594052-from-chaos-to-profit-inside-the-structure-scale-profit-cleaning-business-academy-ep-220.mp3?download=true

Watch here:
https://youtu.be/i45bgdEPlAw

10/15/2026

Which part of your cleaning business currently feels the most chaotic?

A. Pricing and profitability
B. Policies and client boundaries
C. Hiring and training
D. Scheduling and daily operations
E. Everything still depends on me

There is no judgment here. Most business owners don’t struggle because they’re lazy or incapable.

They struggle because no one ever showed them how to build the structure underneath the work.

Drop your letter below. I’m curious which answer comes up the most.

Apply for the scholarship here: https://forms.gle/YTNt3ihM22TpCBQL7

Listen to the episode here:
https://www.buzzsprout.com/2155653/episodes/19594052-from-chaos-to-profit-inside-the-structure-scale-profit-cleaning-business-academy-ep-220.mp3?download=true

Watch here: https://youtu.be/i45bgdEPlAw

Every cleaning business owner has a story, and we’d love to hear yours. In 750 words or fewer, tell us about your cleaning-business journey. Please include: • Why you started your cleaning business. • How long you have been in business and where your business is today. • The biggest challeng...

10/14/2026

There have been moments in my career when I was absolutely convinced that I understood what had happened, only to discover later that I was missing an important piece of the story.

As business owners, we deal with complaints, misunderstandings, accusations, and difficult decisions. A client says something is missing. An employee tells us one version of events. Someone is frustrated, emotional, or upset.

In those moments, our instinct is often to react quickly.

What I've learned over the years is that leadership isn't tested when everything goes right. Leadership is tested when the facts aren't clear.

Some of the best decisions I've made came after slowing down, asking one more question, and giving people the opportunity to explain what actually happened.

The truth is, assumptions can be expensive, but trust is priceless.

🎙️ That's exactly what I explore in Episode 217 of Cleaning Business Life: "The $1.95 Cookie That Cost a Company So Much More."

https://www.buzzsprout.com/2155653/episodes/19546465-the-1-95-cookie-a-lesson-in-leadership-verification-trust-ep-217.mp3?download=true

Watch here:

https://youtu.be/Sf3Tca2pk9s?si=ffVbVazQUCAXcdX3

10/14/2026

“How much revenue are you leaving on the table? ’Cause you never asked.”

That’s a question I ask in episode #235 of Cleaning Business Life.

You know you offer refrigerator cleaning.

Does Mrs. Smith know?

Or is she hiring someone else because THEY brought it up?

You don’t need a complicated sales pitch.

“Would you like us to quote cleaning the inside of your refrigerator during an upcoming visit?”

She can say yes. She can say no.

But at least she knows she has the option.

“Would You Like Fries With That?” 🍟
Listen here: https://www.buzzsprout.com/2155653/episodes/19823316-ep-235-would-you-like-fries-with-that-why-cleaning-companies-need-to-start-asking-for-the-add-on.mp3?download=true

Watch here: https://youtu.be/zDCet2n56JY

10/14/2026

You’re cleaning a client’s home and something gets broken.

The item is 15 years old.

The homeowner wants you to replace it with a brand-new one.

What do you think is fair?

Do you:

A. Replace it with a brand-new item
B. Pay what the original item is currently worth
C. Pay for the repair if it can be repaired
D. Turn it over to insurance
E. Something else entirely

Cleaning business owners — how do YOU handle damages?

LISTEN HERE: https://www.buzzsprout.com/2155653/episodes/19662452-cleaning-business-damages-who-pays-when-something-gets-broken-ep-223.mp3?download=true

WATCH HERE:
https://youtu.be/WxsB1RkTlyI

10/14/2026

Would you like fries with that? 🍟

You have oven cleaning, refrigerator cleaning, and interior windows listed on your website.

But when was the last time you actually ASKED a client if they wanted one?

Your recurring clients probably aren’t checking your website to see what else they can buy. They’re busy. They hired you to help them.

And sometimes they would happily pay for something extra… if they knew you offered it.

In episode #235 of Cleaning Business Life, “Would You Like Fries With That?” we’re talking about offering add-ons, increasing your average ticket, and making room for the work without throwing your cleaning tech’s whole day into chaos.

Because selling the oven cleaning and having time to CLEAN the oven are two different conversations. 😂

Listen here: https://www.buzzsprout.com/2155653/episodes/19823316-ep-235-would-you-like-fries-with-that-why-cleaning-companies-need-to-start-asking-for-the-add-on.mp3?download=true

Watch here:
https://youtu.be/zDCet2n56JY

10/13/2026

SQUIRREL! 🐿️

A new app. Another course. A cleaning tool everyone swears you HAVE to buy.

And suddenly you’re halfway into something new while the last three things you bought are still waiting for you to use them. 😂

In episode #234 of Cleaning Business Life, “Shiny Object Syndrome,” we’re talking about the money AND time we spend chasing the next thing.

And yes, I’m including myself in this conversation.

How do you decide whether something will help your cleaning business—or just give you another project?

Listen here: https://www.buzzsprout.com/2155653/episodes/19791831-ep-234-shiny-object-syndrome-is-killing-your-cleaning-business.mp3?download=true

Watch here: https://youtu.be/g_GWP60vmfU