06/09/2026
Hotel GMs: one bed bug review can cost you 6 months of revenue.
We've seen it. A single mention of 'bugs' in a TripAdvisor review tanks rankings, gets quoted in OTA comments, and follows you across every booking platform and sometimes for years.
The accounts that don't have this problem aren't lucky. They're running:
✔️ Documented preventive inspections of high-risk rooms (top + bottom floors, near elevators)
✔️ Staff training so housekeeping knows what to flag (and how)
✔️ Canine inspections quarterly or semi-annually on a sample of rooms
✔️ A documented response protocol and so a confirmed find never becomes a Yelp post
✔️ A pest log that's audit-ready for brand standards and franchisor inspections
We work with hotels on programs that protect both the property and the property's reputation. Quiet, discreet, brand-compliant.
If your portfolio is bracing for a busy summer season, let's talk before peak occupancy hits. https://completepestsolution.com/central-massachusetts-ma/