10/20/2026
Fellow business owners, let’s talk about showing up for our businesses. 💪🏼
Having employees is amazing! It helps take some of the stress off our shoulders and allows us to delegate some of the many hats we wear as business owners. But one thing I firmly believe is that we cannot sit behind a desk, expect our employees to be us, and assume everything will run smoothly without our involvement in the field.
Lately, I’ve been receiving quite a few calls from people looking for new cleaning services because they’re unhappy with the services they’re currently receiving. Honestly, it’s disappointing to hear, because it’s a reminder of how important it is for business owners to stay involved in the work their companies provide.
As business owners, we wear A LOT of hats. We network, market, manage books, pay taxes, handle scheduling, run payroll, communicate with clients, and deal with all the behind-the-scenes responsibilities that keep a business running. It’s exhausting sometimes! But our responsibilities don’t end with the paperwork.
We still have to show up in the field. We have to make sure the quality of work we promised our clients is actually being delivered. We have to check in, listen to concerns, and make sure our clients know we stand behind our work.
Because at the end of the day, our business name is on that house. Not our employees’ names. OURS.
When a client is unhappy, that falls on us as business owners. We cannot expect to reap the benefits of running a business without being willing to put in the work to protect the reputation we’ve worked so hard to build.
I’m fortunate to have an amazing crew at TLC Cleaning. They know what needs to be done, they understand the standards I expect, and they know that my name is attached to every home they walk into. I appreciate them more than they know!
But I’m also out there in the field several days a week, doing the very same work my employees do. Sometimes I’m cleaning residential homes or Airbnb turnovers alongside my crew. Other times, I’m tackling a deep clean myself while they handle the residential and short-term rental schedules.
And when I get home? That’s when I have to put on all those other business-owner hats and handle everything else that needs to get done.
Is it stressful? Absolutely.
Does it take away from my personal time? You bet.
Would it be easier to stay home and handle the office side of things? Sometimes!
But I worked HARD to build TLC Cleaning, and I’m not about to stop showing up for it.
I don’t want a client calling another company because we failed to deliver the service I promised. I want my clients to know that I’m still involved, that I care about their homes, and that I’m willing to roll up my sleeves and get the job done myself when needed.
So, fellow business owners, GET OUT IN THAT FIELD! 🙌🏼
Scrub that toilet. Make that bed. Clean that kitchen. Talk to your clients. Ask questions. Check your work. Make sure they’re happy. Let your employees see you working alongside them, and let your clients see that you haven’t forgotten what it takes to deliver the service your business is built on.
One negative experience or one bad review can have a huge impact on a small business. We work too hard, sacrifice too much, and put too much of ourselves into what we build to let our standards slip because we’ve stepped away from the work.
I genuinely want to see small businesses succeed. There is plenty of work out here for all of us! We don’t have to tear one another down to build successful businesses.
But we DO have to be present, accountable, and willing to stand behind the services we sell.
Build your team. Trust your team. But never stop showing up for your business and the people who trust you with their homes. ❤️
That’s how we protect our reputations, keep our clients, and build businesses we can truly be proud of.
Tanya
TLC Cleaning
Slinging the sparkle, one home at a time! ✨
