08/02/2026
This is a PSA for all of our loyal customers and customers to come. . When scheduling a time for service, please note that the time the rep gives you is a "Hold Time" basically holding your spot on the schedule, and not an actual time we will be there. MOST days we are on time, other days we are not.
There are factors that pay a part in timeliness. Nature, lack of knowledge from customer, break downs, etc.
Alot of our customers have no knowledge of how a septic system works or even to relay to us what is exactly going on with the system. A pumpout should only take 20 mins, however if we arrive to a customer who system has overflowed into the yard, its gonna take more time. Therefore causing us to be backed up with that day scheduling
We are not the type of company to just pump and go. We make sure our customers feel comfortable with not only our service but also with the function of their system.
So remember your given time is just a hold time to ensure you a spot on the schedule. If we can get there a little early, we will call. If we get there late we will do our best to call.
Thank you all for supporting our small business!!
