07/30/2026
This is long but PLEASE take the time to read.
As TIDY continues to grow, I’ve realized it’s time to make a few updates to help keep our schedule running smoothly and ensure we’re able to serve all of our clients as efficiently as possible.
Beginning immediately, all clients will receive an updated Cleaning Service Agreement via email when booking services. This agreement outlines our services, expectations, pricing, and policies so everyone is on the same page from the start.
One of the biggest updates is our cancellation policy.
To be completely honest, this was something I hoped I would never have to enforce. While our contract has always included a cancellation policy, I’ve almost never upheld it because I truly understand that life happens. Kids get sick, emergencies come up, work schedules change, and sometimes things are simply out of our control. Unfortunately, as we’ve grown, last-minute cancellations have become more difficult to absorb. We reserve time specifically for your home, and when appointments are canceled with little notice, it’s often too late to fill that spot. That directly impacts our team’s income and our ability to keep our schedule running smoothly.
Going forward, our cancellation policy WILL be enforced. However, I also want you to know that I believe in treating people with grace. If an unexpected circumstance comes up, a one-time grace cancellation will be granted. My goal isn’t to penalize anyone; it’s simply to create a policy that is fair to both our clients and our team.
I also want to address something important regarding payment information. We have always sent a form requesting a card on file for all recurring and scheduled services. However, I’ve realized that some clients have chosen not to upload one. To keep things consistent and ensure we can properly reserve and manage appointments, moving forward we will require a valid card on file prior to any service being completed. This takes the place of a deposit on file. If a card is not uploaded, we will NOT be able to come service the home.
You’ll also notice a few pricing updates to our add-on services and policies, all of which will be outlined in the updated agreement.
I truly appreciate every single one of you for trusting TIDY with your homes. Your support has allowed this little business to grow beyond anything I imagined, and I’m incredibly grateful. Thank you for your understanding as we continue to put systems in place that allow us to provide the best possible service while also taking care of the amazing team that makes it all happen. 🤍
-Bailey, Owner
(423) 443-9324
