05/14/2026
NOTICE: 1/5/21
DISCLOSURES
SCHEDULING/PAYMENT: NO CALL/ CANCELLATION ; NONPAYMENT/REFUNDS
Please allow 24 hours notice to reschedule or cancel any cleaning appointments. We do not mean to sound harsh, but if twenty four hours notice is not given, the scheduling client is subject to receiving a bill of 50% of the cleaning quote to compensate the employee for their time, travel, and inability to schedule another client in their place
We are sympathetic to emergencies that may arise, but this is how we make our living. In a similar way to a specialist of another profession, if you are a no show, they automatically charge you. We hold the right to protect our business and employees' time, and we want to prioritize your appointment and keep it on the schedule.
But NO CALL CANCELLATIONS will receive a bill That MUST be paid in full within 30 days or be subject to interest plus escalating to a LEGAL matter. We will be unable to schedule another service appointment until that amount is paid.
This is not to create concern for current clients, but for those who do not consider calling and canceling and we show up to their doorsteps.
We love our clients, and those existing have a mutual respect and there are no issues.
Payment options are set up in three convenient ways: cash, digital, or check.
We typically accept payment at the end of services, so we kindly ask that you pay promptly OR at a scheduled time ( typically, this is, for people that do not live locally or it's a real estate property listing). If those arrangements need to be made, please have non digital payments in a sealed envelope. Questions or concerns with invoices, payments and scheduling need to be discussed with the owner, as our staff does not have information.
Quoted amounts are determined by the information given, whether the property is seen or unseen. Upon arrival, the team will assess the home during the tour and meet and greet to determine if the quote still stands or needs an adjustment. If needed, we will amend the quote and discuss before starting. If you request addons that are outside of our scope of work in your quote, the owner will let you know the added amount and will be due at the end of services.
Sometimes the unexpected happens and midway through a cleaning, we may find pet excrement that is needed to be removed so we can continue our cleaning services. In this case, we take a photo, remove the pet excrement and charge an additional $50 per mess.
If we find signs of insect or rodent infestation or mold, the project will need to be reassessed, and we will decide if we need to amend the quote because we discard items like sponges, washcloths, mop heads and vacuum filters. Or we refer you to a company that handles escalated situations involving hazardous materials.
Our goal is to keep our staff happy and safe, provide you a clean and healthy home, and not cross contaminate, and even though we love our clients fur babies, we use our discernment if we are unable to clean up pet excrement, and we'll inform the homeowner.
We offer satisfaction guaranteed, and while we try to make everything perfect, we have an open door policy for our clients to discuss things that we may have missed and of course things that clients prioritize. When you kindly let us know about an issue, it must be within 24 hrs of the cleaning service; send us a photo immediately; and we will offer to come and correct it within 7 days of the clean. If something prevents us from returning within that timeframe, due to an act of God or unforeseen emergency, etc the owner of DCC may evaluate and offer a partial refund. Full non payment is not acceptable, non negotiable.
In the rare course of unfortunate events, if a homeowner refuses payment (not due to a lack of funds, breach of contract, but an act of malice) we will pursue legal action. We do understand technical things can happen. So we kindly ask if you are out of town/overseas, knowingly have an internet/ server or banking issue, please communicate with us as quickly as possible.
Thank you for your cooperation
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