11/03/2025
Good morning everyone ☼. Nicole's Cleaning Solutions would like to explain the difference between what we do and don't do.
We are not maids, we are housekeepers. It is not our responsibility to go behind any client and clean while they continue to make a mess.
As housekeepers, our job is to maintain the cleanliness of the home only. Meaning that we are there to focus on the home itself. So if we arrive and you have mountains of trash, dishes, clothes, toys, or anything outside of that, it takes away our time to focus on our actual job. We do not move heavy furniture (if you want something cleaned under or behind, please have it pulled out prior to arrival). We do not do laundry unless we communicated prior to the cleaning.
Anything outside of the task we are set out to do is an extra fee. If by chance we do it for you because you asked and weren't charged, throw us a tip or a bone or something. We always set out on making our clients happy. But we can't continue to allow people to run over us. If you have a bunch of stuff in the way of any area that needs to be cleaned, it should be removed ahead of time.
We will not remove 100 magazines, 16 purses, 29 jewelry holders from your table to get to the bottom of it to clean it, unless you specifically ask us and there will be a fee associated with that.
We will take care of each client as long as they take care of us. Trust me, we do a lot for quite a few of them.
We have four types of residential cleanings. Basic and deep, and people tend to get confused. Then we have a move-in and out cleaning as well.
So I'm going to explain what they are again.
Basic Cleaning in the whole home:
sweep, mop, vacuum, lite dusting (meaning no high dusting or climbing walls to get a cobweb), general wipe down of surfaces and appliances, bathrooms (I'm funny about bathrooms, they will always be deep cleaned), trash change, microwave, stove.
Deep Cleaning of home: everything in basic, including spot wipe walls, reachable baseboards, reachable window seals, reachable ceiling fans, wash inside trash cans, higher dusting, outside cabinet wipe down, oven.
Extras or add-ons that are outside the scope but not impossible, just require more time. Bed making, bed change (clean linen has to be provided), reachable windows, organization (this is where picking up toys, shoes, junk, etc. comes into play), or if you just want organization,fridge, outside areas,garage , laundry, dishes (washed or put away) etc.
I just wanted to remind people how things work. We require a $50 deposit to book an appointment that comes off the total quoted. As soon as you book it, the deposit needs to be paid. No more holding days without a deposit. The deposit covers your appointment slot. If you decide to cancel a booking, I need at least a 24-hour notice, and you receive half of your deposit back. I understand sometimes things happen. The other half goes to the business because we could have had another booking there. The other option is to reschedule.
As soon as a job is completed, payment needs to be sent (unless we discussed otherwise). We price each job off of square footage and give free quotes. We cannot quote you a job without your square footage total.
We do not do same-day bookings. You call me and ask for us to go the same day, there will be an extra fee. This has been set in stone for four years now, so nothing is different or has changed. I just wanted to refresh everyone's memory.
Thank y'all for being a part of Nicole's Cleaning Solutions.
