05/14/2026
HIRING OFFICE MANGER/DISPATCHER
Drain Jetters R Us – Matawan
908-774-9922
Job Overview
Seeking a dynamic, highly organized, motivated, and detail-oriented Dispatcher/Office Manager to join our team! Manage dispatching operations and office administration. This role is critical to keeping technicians productive, customers informed, and operations running efficiently. The Dispatcher / Office Manager will oversee daily scheduling, customer communication, technician coordination, administrative support, invoicing assistance, and operational organization for the company.
Responsibilities
Answer incoming service calls professionally and efficiently
Schedule residential and commercial service appointments
Maintain communication with technicians in the field
Ensure all technicians have accurate job information before arrival
Track open jobs and ensure completion updates are received
Collect and organize customer information accurately
Confirm upcoming appointments
Follow up on pending estimates and unsold repairs
Assist with financing paperwork or payment coordination if needed
Create and update customer accounts
Input notes, photos, and job information into company software
Track completed jobs and pending approvals
Assist management with reporting and operational organization
Maintain accurate records of daily service activity
Skills
Strong organizational and multitasking abilities
Excellent phone and communication skills
Strong time management skills
Professional customer service skills
Computer proficiency
Ability to work in a fast-paced environment
Dispatching experience a plus but not required
Home service industry experience a plus but not required
Experience with ServiceTitan or similar dispatch software a plus but not required
Experience with QuickBooks or invoicing software a plus but not required
Scheduling and route management experience a plus but not required
Knowledge of sewer/drain terminology is a major plus but not required
